Summary
Overview
Work History
Education
Skills
Timeline
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Shaylene Donovan

Vancouver,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Original Roadhouse Grill
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Hostess/Expeditor

Original Roadhouse Grill
01.2017 - 10.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Barista

Cats Moon Coffee
06.2016 - 12.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Cashier/Front Line Cook

Chipotle Grill
03.2015 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Sandy High School
Sandy, OR

Skills

  • Food Running
  • Order Delivery Practices
  • Food Delivery
  • Beverage Preparation
  • Table Bussing
  • Safe Food Handling
  • Table Setting
  • Guest Engagement
  • Cash Handling
  • Food and Beverage Pairings
  • Daily Specials Memorization
  • Menu Memorization

Timeline

Server/Bartender

Original Roadhouse Grill
11.2022 - Current

Hostess/Expeditor

Original Roadhouse Grill
01.2017 - 10.2019

Barista

Cats Moon Coffee
06.2016 - 12.2016

Cashier/Front Line Cook

Chipotle Grill
03.2015 - 05.2016

Sandy High School

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Shaylene Donovan