Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shaylene Ybarra

San Antonio

Summary

Dynamic and results-driven professional with extensive experience at Seasons 52, excelling in guest service and team collaboration. Proven ability to enhance sales through strategic menu promotions and effective communication. Skilled in cash handling and problem-solving, consistently fostering customer loyalty and satisfaction in high-pressure environments.Dedicated to pursuing new career paths and training opportunities. Enthusiastic demeanor promotes engagement and collaboration. Strong ability to adapt and thrive in dynamic environments. Aims to leverage skills for impactful contributions in future roles.

Overview

4
4
years of professional experience

Work History

Server/Food Runner/Private Dining Server

Seasons 52 with Darden
San Antonio
09.2023 - Current
  • Maintained awareness of daily specials, new menu items, and promotions to enhance sales.
  • Trained new servers to uphold service standards and operational efficiency.
  • Delivered exceptional guest service to ensure satisfaction and loyalty.
  • Greeted guests, addressed inquiries, and recommended specials to boost profits.
  • Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
  • Established rapport with guests to encourage repeat business through attentive service.
  • Executed cash transactions accurately while adhering to company cash handling procedures.
  • Collaborated with kitchen staff regarding customer allergies and special requests for seamless service.

Server Assistant

Longhorn Steakhouse with Darden
Austin
11.2022 - 08.2023
  • Trained new server assistants on responsibilities and procedures to enhance team performance.
  • Monitored tables to ensure customer satisfaction and provide additional service.
  • Welcomed guests with professionalism and a friendly demeanor.
  • Maintained cleanliness and organization in dining areas and sidewalks.

Sales Floor Associate/Cashier

Melrose
Austin
04.2022 - 10.2022
  • Unboxed, tagged, and restocked all merchandise to ensure optimal inventory levels.
  • Managed cash register operations, including transactions and returns, with accuracy.
  • Assisted customers on sales floor by addressing apparel inquiries and providing suggestions.
  • Maintained store organization and cleanliness to enhance shopping experience.

Customer Service and Money Services Representative

Walmart
Austin
07.2021 - 03.2022
  • Responded to customer inquiries with accurate information about services offered.
  • Trained new employees on procedures for effective customer communication.
  • Facilitated cashing of checks, processing money orders, and electronic bill payments.
  • Provided merchandise and store policy information to team members and customers.
  • Maintained cleanliness in all customer-visible areas to enhance shopping experience.
  • Assisted with restocking and organizing misplaced merchandise efficiently.

Education

Bachelor of Arts - Sociology And Psychology

The University of Texas At San Antonio
San Antonio, TX

Skills

  • Problem solving
  • Team collaboration
  • Effective communication
  • Time management
  • Public speaking
  • Organizational skills
  • Strategic planning
  • High-stress adaptability

Affiliations

  • Writing fiction stories
  • Reading
  • Playing softball
  • Painting and expressing myself through makeup and fashion.

Timeline

Server/Food Runner/Private Dining Server

Seasons 52 with Darden
09.2023 - Current

Server Assistant

Longhorn Steakhouse with Darden
11.2022 - 08.2023

Sales Floor Associate/Cashier

Melrose
04.2022 - 10.2022

Customer Service and Money Services Representative

Walmart
07.2021 - 03.2022

Bachelor of Arts - Sociology And Psychology

The University of Texas At San Antonio

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