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Shaylyn Towers
Plymouth,MN
Summary
Results-driven professional with extensive experience in account management, dedicated to cultivating strong client relationships and driving sustainable business growth. Expertise in negotiating contracts, resolving client issues, and aligning services with client needs ensures a tailored approach to each partnership. Proven track record of fostering team collaboration and thriving in dynamic environments, complemented by exceptional communication and problem-solving abilities. Hands-on experience in health information systems and data management supports the maintenance of accurate patient records while adhering to healthcare regulations, facilitating compliance and efficient information flow.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Account Manager
ZP Better Together
Plymouth, MN
01.2024 - 05.2026
- Achieved enhanced customer satisfaction by facilitating the creation of VRS accessibility accounts and supplying requested equipment. Delivered effective technology support to customers both in-person and via videophone, ensuring seamless interactions. Collaborated with account managers to tackle customer issues, fostering a supportive environment. Cultivated strong customer relationships through well-organized events, contributing to improved retention rates. Managed over 50 customers calls a day.
- Analyzed client needs and developed bespoke solutions, significantly enhancing overall service delivery and customer satisfaction.
- Developed and executed communication strategies to strengthen client relationships, ensuring high levels of satisfaction and retention.
Assembler
Mcneilus
Dodge Center, MN
03.2019 - 10.2019
- Successfully assembled garbage trucks, enhancing operational readiness of fleet. Drove safety committee efforts to develop effective strategies for a safer workplace. Cultivated a culture of safety at the station, reducing potential hazards for staff.
- Assembled components following precise specifications to ensure product quality and functionality.
- Operated various hand and power tools safely and efficiently in high-volume production environment.
Special Education Paraprofessional Assistant (SUB)
Minnesota State Academy for the Deaf
Faribault, MN
12.2017 - 03.2019
- Intervener with Deaf students to work or anything they need help with attention or understanding of things that actually work.
- Supported individualized education plans by assisting students with communication and academic tasks.
- Collaborated with teachers to adapt lesson materials for diverse learning needs.
Cashier
Walmart, Faribault
Faribault
07.2016 - 10.2017
- Achieved high customer satisfaction by effectively resolving inquiries. Increased checkout efficiency through meticulous item scanning. Maintained financial integrity by expertly managing cash transactions. Enhanced customer support by promptly addressing phone inquiries.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
Cashier/ Pharmacy Technician
Walgreens, Lakeville
Lakeville
08.2015 - 04.2016
- Achieved high customer satisfaction by addressing inquiries effectively. Improved checkout efficiency through meticulous item scanning. Maintained accurate financial records through diligent cash handling. Enhanced communication by promptly managing phone inquiries. Streamlined prescription filling to support timely patient care.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
Assembler
Un-Du Inc, St.Louis Park
St.Louis Park
07.2010 - 06.2013
- Put Items together, put items in boxes, invoice the order, inventory, making sure items ready to ship out
- Inspected finished products for adherence to quality standards, identifying defects promptly.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
Education
Associate of Applied Science - Health Information Technology
Northwood Technical College
New Richmond, WI05.2026
High School Diploma -
Armstrong Senior High School
Plymouth06.2013
Skills
- Student Body Government President
- Multitasker
- Team Leader
- Marketing Advisory Committee
- Safety Committee
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Healthcare IT systems
- HIPAA compliance
- Clinical documentation
- Software installation
Certification
- CMC - Certified Medical Coder
- RHIT - Registered Health Information Technician
LANGUAGES
American Sign Language
Quote
The best way out is always through.
Robert Frost
AWARDS
Honor Rolls, Community Involvement
Timeline
Account Manager
ZP Better Together
01.2024 - 05.2026
Assembler
Mcneilus
03.2019 - 10.2019
Special Education Paraprofessional Assistant (SUB)
Minnesota State Academy for the Deaf
12.2017 - 03.2019
Cashier
Walmart, Faribault
07.2016 - 10.2017
Cashier/ Pharmacy Technician
Walgreens, Lakeville
08.2015 - 04.2016
Assembler
Un-Du Inc, St.Louis Park
07.2010 - 06.2013
Associate of Applied Science - Health Information Technology
Northwood Technical College
High School Diploma -
Armstrong Senior High School