Shaylynn Wisehart
Cheyenne,WY
Summary
Food service professional with 10+ years experience in overseeing high-volume kitchen operations, leading diverse teams, improving service quality, and maintaining high standards of hygiene and safety. Proven ability to train staff, manage inventory, optimize workflow, and deliver excellent customer service in fast-paced environments. Strong leadership background shaped by the United States Air Force, with expertise in team management, scheduling, POS procedures, and operational efficiency. Recognized for reliability, accountability, and a hands-on approach to building strong, motivated teams.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Airman Dorm Manager
United States Air Force, USAF
Cheyenne, WY
08.2023 - Current
- Lead 3 Noncomissioned Officers, mentored 524 Airman, and managed 11 dormitories with 585 rooms, and $259M in infrastructure.
- Worked with the 90th Missile Wing Command Chief and First Sergeants to ensure Airman's health, safety, good order, discipline, and morale standards are met.
- Managed the dorm campus occupancy rates and the housing management systems.
- Identified facility projects and guides the execution of the Unaccompanied Housing $467K annual budget requirements.
ICBM Food Service Supervisor
United States Air Force, USAF
Cheyenne, WY
09.2022 - 08.2023
- Oversaw Intercontinental Ballistic Missile Alert Facility $68K kitchen operations, directed 4 chefs, prepped and served 943K per year meals in accordance with Air Force Services Center menu and recipe guidelines.
- Conducted POS system procedures, reconciled daily cash deposits, and assisted with tracking Higher Head Quarter's financial goals.
Food Service Supervisor/Contract Service Representative
United States Air Force, USAF
Little Rock, AR & Doha, Qatar
10.2019 - 09.2022
- Supervised daily food service operations, ensuring compliance with health and safety standards achieved 9 complaint public health ratings.
- Trained and mentored 26 military, 2 DoD Civilians, and 43 contractors on food preparation techniques and customer service best practices.
- Implemented inventory management procedures by menu forecasting and projecting headcounts for 3.1K Airmen and 1K students to optimize stock levels and reduce waste.
- Developed schedules for staff assignments, balancing operational needs with employee availability.
- Managed Al Udeid Air Base alcohol program, provided security, and accountability for control subsistence preventing theft and loss.
- Oversaw the deployed laundry facility valuing a $304K contract, supervised other country nationals daily transportation, 92 escort convoys to deliver 45K pounds of linen quarterly.
Fitness Specialist
United States Air Force, USAF
Little Rock, AR
01.2019 - 10.2019
- Developed and implemented individualized fitness programs for service members.
- Conducted fitness assessments using Air Force standard protocols and equipment.
- Executed daily front desk operations, completing checklists, equipment inspections, and 24-hour access monitoring to support 325,000 patrons annually.
- Enhanced operational readiness by improving physical fitness standards across units.
Food Service Apprentice
United States Air Force, USAF
Panama City, FL & Doha, Qatar
05.2017 - 12.2018
- Prepped and served 1K meals daily in accordance with the Air Force health, sanitation, and recipe standards.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Reduced food waste with strategic menu planning and inventory control techniques.
Chili's Togo & Hostest
Chili's Bar and Grill
Paragould, AR
07.2015 - 12.2016
- Communicated effectively with kitchen and wait staff to ensure smooth service flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Hays Supermarkets
Paragould, AR
01.2014 - 07.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations and balanced cash drawers at the end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management, ensuring stock levels met store demands.
- Trained new staff on cashier procedures and customer service standards.
Education
Bachelor of Science - Health Sciences
American Military University
Charles Town, WV06-2025
Associate of Applied Science - Hospitality And Fitness Management
Community College of The Air Force
Montgomery, AL03-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- POS Systems
- Food preparation
- Inventory management
- Waste reduction
- Sanitation standards
- Menu development
- Microsoft Office
Accomplishments
- Hand Selected as the top Missile Alert Facility Chef across the Air Force for 2023
- Completed Cooking Principles 2 at the Culinary Institute of America gaining 34.5 contact hours.
- Completed Advanced Restaurant Management Training hosted by the National Restaurant Association Educational Foundation.
Certification
- ServSafe, Food Protection Manager Certification. Date of Examination 10-27-2022: Date of Expiration 10-27-2027
Timeline
Airman Dorm Manager
United States Air Force, USAF
08.2023 - Current
ICBM Food Service Supervisor
United States Air Force, USAF
09.2022 - 08.2023
Food Service Supervisor/Contract Service Representative
United States Air Force, USAF
10.2019 - 09.2022
Fitness Specialist
United States Air Force, USAF
01.2019 - 10.2019
Food Service Apprentice
United States Air Force, USAF
05.2017 - 12.2018
Chili's Togo & Hostest
Chili's Bar and Grill
07.2015 - 12.2016
Cashier
Hays Supermarkets
01.2014 - 07.2015
Bachelor of Science - Health Sciences
American Military University
Associate of Applied Science - Hospitality And Fitness Management
Community College of The Air Force
Department of The Air Force Commendation Medal
Honored for outstanding supervision, process improvement, and mission-critical support within high-demand missile field feeding operations.
Department of the Air Force Achievement Medal
Recognized for outstanding performance, leadership, and superior food-service operations supporting mission readiness.