Shaylynn Wisehart
Cheyenne
Summary
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Airman Dorm Manager
United States Air Force, USAF
08.2023 - Current
- Leads 3 Noncomissioned Officers, mentors 524 Airman, and manages 11 permanent party unaccompanied housing dormitories with 585 rooms, and $259M in infrastructure.
- Works with the 90th Missile Wing Command Chief and First Sergeants to ensure Airman's health, safety, good order, discipline, and morale standards are met.
- She manages the dorm campus occupancy rates and the housing management systems.
- She identifies facility projects and guides the execution of the Unaccompanied Housing $467K annual budget requirements.
ICBM Food Service Supervisor
United States Air Force, USAF
09.2022 - 08.2023
- Oversaw Intercontinental Ballistic Missile Alert Facility $68K kitchen operations, directs 4 chefs, preps and serves 943K per year meals in accordance with Air Force Services Center menu and recipe guidelines.
- She conducted POS system procedures, reconciles daily cash deposits, and assist with tracking Higher Head Quarter's financial goals.
Food Service Supervisor
United States Air Force, USAF
10.2019 - 09.2022
- Supervised daily food service operations, ensuring compliance with health and safety standards achieved 9 complaint public health ratings.
- Trained and mentored 26 military, 2 DoD Civilians, and 43 contractors on food preparation techniques and customer service best practices.
- Implemented inventory management procedures by menu forecasting and projecting headcounts for 3.1K Airmen and 1K students to optimize stock levels and reduce waste.
- Developed schedules for staff assignments, balancing operational needs with employee availability.
Contractor Officer Representative
United States Air Force, USAF
01.2022 - 07.2022
- Shaylynn managed Al Udeid Air Base alcohol program on her deployment, provided security, and accountability for control subsistence preventing theft and loss.
- She also oversaw the deployed laundry facility valuing a $304K contract, guiding other country nationals daily transportation, 92 escort convoys to deliver 45K pounds of linen quarterly.
Food Service Apprentice
United States Air Force, USAF
05.2017 - 12.2019
Fitness Specialist
United States Air Force, USAF
01.2019 - 10.2019
- Developed and implemented individualized fitness programs for service members.
- Conducted fitness assessments using industry-standard protocols and equipment.
- Led group exercise sessions, promoting teamwork and camaraderie among participants.
- Enhanced operational readiness by improving physical fitness standards across units.
Food Service Journeyman
United States Air Force, USAF
01.2018 - 07.2018
Chili's Togo & Hostest
Chili's Bar and Grill
07.2015 - 12.2016
- Greeted and seated guests, ensuring a friendly and welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Communicated effectively with kitchen and wait staff to ensure smooth service flow.
- Trained new team members on customer service standards and operational procedures.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Hays
01.2014 - 07.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations and balanced cash drawers at the end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management, ensuring stock levels met store demands.
- Trained new staff on cashier procedures and customer service standards.
Education
Bachelor of Science - Health Sciences
American Military University
Charles Town, WV06-2025
Associate of Applied Science - Hospitality And Fitness Management
Community College of The Air Force
Montgomery, AL03-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- POS Systems
- Food preparation
- Inventory management
- Waste reduction
- Sanitation standards
- Menu development
- Microsoft Office
Accomplishments
- Completed Cooking Principles 2 at the Culinary Institute of America gaining 34.5 contact hours.
- Completed Advanced Restaurant Management Training hosted by the National Restaurant Association Educational Foundation.
Certification
- ServSafe, Food Protection Manager Certification. Date of Examination 10-27-2022: Date of Expiration 10-27-2027
2023 Department of the Air Force Hennessy Traveler Award
I was selected as the top Chef across the Department of the Air Force for Missile Feeding operations. I was hand selected to train at the Culinary Institute of American and attend the 2023 Military Food Service Awards, where I was recognized for my efforts.
Timeline
Airman Dorm Manager
United States Air Force, USAF
08.2023 - Current
ICBM Food Service Supervisor
United States Air Force, USAF
09.2022 - 08.2023
Contractor Officer Representative
United States Air Force, USAF
01.2022 - 07.2022
Food Service Supervisor
United States Air Force, USAF
10.2019 - 09.2022
Fitness Specialist
United States Air Force, USAF
01.2019 - 10.2019
Food Service Journeyman
United States Air Force, USAF
01.2018 - 07.2018
Food Service Apprentice
United States Air Force, USAF
05.2017 - 12.2019
Chili's Togo & Hostest
Chili's Bar and Grill
07.2015 - 12.2016
Cashier
Hays
01.2014 - 07.2015
Bachelor of Science - Health Sciences
American Military University
Associate of Applied Science - Hospitality And Fitness Management
Community College of The Air Force