Shayna Andres
Mililani Town,HI
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Content Creator
Self Employed Web
Mililani Town
05.2024 - Current
- Created engaging blog posts for diverse topics, increasing reader interaction across online platforms.
- Developed content strategies that expanded audience reach and boosted engagement levels.
- Researched industry trends to shape content development, enhancing topical relevance.
- Developed engaging content for various digital platforms to enhance online presence.
Customer Service Representative
Relaxium
Mililani Town, HI
10.2021 - 10.2023
- Assisted customers with product inquiries and service requests.
- Processed orders and returns efficiently using company systems.
- Resolved customer complaints through effective communication and problem-solving.
- Managed high-volume inbound calls to assist customer inquiries.
Barista
Starbucks, Barista
Mililani Town, HI
04.2018 - 08.2018
- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided exceptional customer service to enhance the Starbucks experience.
- Assisted customers with menu selections and provided product knowledge.
Sales Associate
Mahina
Hale'iwa, Hawaii
02.2017 - 11.2017
- Assisted customers in selecting products to meet their needs.
- Maintained product displays to enhance store appearance and accessibility.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to improve sales techniques and customer service.
Sales Manager
North Shore Surf Shop
Hale'iwa, HI
06.2015 - 05.2017
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales team in promoting surf equipment and apparel.
- Collaborated with marketing team on promotional campaigns and events.
- Managed inventory levels to ensure optimal stock availability for customers.
Education
Leilehua High School
Wahiawa, HISkills
- Communication skills
- Content creation
- Customer service
- Sales techniques
- Team collaboration
- Time management
- Promotional video
- Order processing
- Call center customer service
- Call documentation skills
- Inbound phone calls
- Verbal and written communication
- Point of sale
- Cash handling
Timeline
Content Creator
Self Employed Web
05.2024 - Current
Customer Service Representative
Relaxium
10.2021 - 10.2023
Barista
Starbucks, Barista
04.2018 - 08.2018
Sales Associate
Mahina
02.2017 - 11.2017
Sales Manager
North Shore Surf Shop
06.2015 - 05.2017
Leilehua High School