Shayna Donovan
Buffalo,NY
Summary
Highly organized, hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Currently obtaining my PMP Certification while also attending Boston University for my MBA. Looking to utilize my strong multi-tasking skills to help the senior team align project objectives with the strategy and ethics of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager III
Thermo Fisher Scientific
Grand Island, NY
06.2021 - Current
- Cultivate and sustain professional relationships with internal departments (R&D, Product Managers, Quality and Compliance) to ensure successful NPI execution and adherence to product launch schedules
- Define the responsibilities of parties involved in 100+ projects including customers, management, IT management, project team, vendors, & others affected by the project
- Forecast resource allocation requirements: define project tasks & resource requirements as key inputs into weekly IT forecast meetings
- Execute project initiatives driving successful project completion
- Organize & conduct project team meetings, project kick-off meetings, & set expectations related to team meetings with sub-teams
- Identify, track, monitor, escalate & communicate project-related issues, scope changes, variances, & contingencies that may arise
- Develop risk plan, facilitate contingency plan actions, conduct regular risk analysis reviews
- Assist with life cycle management of existing product portfolio
- Participate in product line strategies, building familiarity with pricing/margin optimization
- Serve as product champion with internal stakeholders/ regional /international teams
- Collaborate with managers & teams to help identify root causes of issues & develop project plans to address them
- Interact with functional organizations to develop specifications for content courses & identify skill gaps that need addressing.
Program Manager
QIMA
Cheektowaga, NY
10.2020 - 05.2021
- Provide excellent customer service and responsive communication to clients, ensuring needs & requests are successfully communicated to appropriate labs globally, managing supply chain compliance
- Develop & maintain professional and excellent working relationships with clients
- Maintain up to date client, sample status and Program information in AIMS
- Coordinate and monitor the on-time delivery of services to Clients using AIMS
- Attended technical training sessions, and remained current on global regulations and retain knowledge of international standards, regulations and client specifications
- Developed & maintained professional and effective working relationships with QIMA's Global Business Development, Client Services & Laboratory teams.
Candidate Success/Sales Manager (B2B, SAAS)
Grit Seed Inc.
Amherst, NY
03.2019 - 05.2020
- Implemented strategies to increase followers and clients on all social media
- Designed and improved upon all campaigns for increased brand awareness across all marketing materials
- Increased sales through analyzing reports and improving processes to maximize ROI
- Responsible for developing customer relationships that promoted retention and loyalty
- Finding quality candidates for companies
- Building, maintaining, and executing on account plans while exceeding sales KPIs
- Developing strong relationships with all key decision makers
- Plan and implement all company outings and events
- Responsible for organizing and recruiting at career fairs and events representing Grit Seed
- Managed multiple accounts nationwide to ensure satisfaction and reduced customer attrition.
General Manager
Crag Burn Golf Club
East Aurora, NY
03.2016 - 03.2019
- Built member base by maintaining and reestablishing client relationships
- Scheduled, planned, and executed multiple events daily, weekly, monthly
- 65% increased utilization of restaurant and event space under my management
- Maintained and managed restaurant 7 days a week for breakfast, lunch, dinner, and fine dining services while planning, organizing and, executing multiple tournaments, functions, and banquet events
- Recruited, interviewed, and trained new staff
- Managed and scheduled staff of 20+ individuals
- Created training manual and training procedures for employees
- Doubled events in time of employment, increasing profit margins, as well as increased tournament participation
- Increased revenue by 50% by executing contracts for events and functions for company meetings, tournaments, weddings, and intimate functions
- Establishing social media content to brand and market Crag Burn to current and prospective members.
Information Services Specialist/ Event & Marketing Director
Epilepsy Association of Western New York, Inc.
Buffalo, NY
09.2008 - 03.2016
- Provide comprehensive training/in-services to agencies and schools about Seizure Disorder reaching over 10,000 individuals yearly with group settings >300
- Proficient in Microsoft Word, Outlook, Excel, and PowerPoint
- Instrumental in increased profit/attendance for agency 5k from 2008-2014
- Creator and Chairman of agencies most profitable annual event, Purple Masquerade Ball
- Skilled in writing grant and sponsorship proposals as well as cultivating relationships in community
- Plan/Organize Information Nights, Agency Functions, and Client Parties as well as create and publish agency literature, signage, marketing and promotional materials
- Responsible for agency website and social media outlets implementing marketing strategies resulting in growth of customer base
- Managed 100+ event volunteers, staff and committee members, as well as relationships with local universities to supervise and mentor students in internships and volunteer experiences in non-profit fundraising
- Managed marketing, and community relations for the association including soliciting annual donors, managing corporate sponsorships, executing sponsorship fulfillment and coordinating auction donation requests.
Education
MBA -
Boston University
Boston, MA12-2026
Bachelor of Arts, Psychology -
SUNY at Buffalo
Buffalo, NY05.2007
PMP Certification Prep Course -
Skills
- Training and Business Development
- Public Speaking
- Event Planning
- Grant Writing
- Marketing/Social Media Strategies
- Customer Relationship Management
- SEO, SEM, HTML, CSS
- MS Office
- Strategic/Analytic Planning
- Training & Mentoring
- Communication
- Public Speaking/Press Relationship Management
- Budgetary Management & Cost Reduction
- Employee Recruitment, Hiring & Retention
- Project Planning
- Project Management
Certification
- PMP Certification Course
Accomplishments
- Received recognition for managing the creation of a library of new products using an entirely new process that required cross team training in implementation for project success.
- Successfully led a cross-functional team in a NPI working with teams globally for a successful launch earning 3M+ annually in ROI.
Timeline
Project Manager III
Thermo Fisher Scientific
06.2021 - Current
Program Manager
QIMA
10.2020 - 05.2021
Candidate Success/Sales Manager (B2B, SAAS)
Grit Seed Inc.
03.2019 - 05.2020
General Manager
Crag Burn Golf Club
03.2016 - 03.2019
Information Services Specialist/ Event & Marketing Director
Epilepsy Association of Western New York, Inc.
09.2008 - 03.2016
Bachelor of Arts, Psychology -
SUNY at Buffalo
PMP Certification Prep Course -
MBA -
Boston University