Shayna Eames
Summary
Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Volunteer
Southern Area Agency On Aging
09.2023 - Current
- Promoted environmental awareness to at-risk elderly with educational workshops and hands-on activities.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Lead Server
Hugo's
01.2022 - 01.2024
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Shift Leader
Checkered Pig
07.2017 - 10.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Service Manager
Boonsboro Country Club
03.2013 - 07.2017
- Displayed innate organizational, time management, and multi-tasking skills while coordinating weddings, providing service for large parties, scheduling
- Promoted from server to manager in less than 1 year
Education
Medical Billing And Coding
DeVry University
06.2023
Bachelor of Science - Kinesiology, Physical And Health Education
Longwood University
Farmville, VA05.2011
Skills
- Customer Service Management
- Time Management
- Documentation and Reporting
- POS System Operation
- Attention to detail
- Staff Education and Training
- Inventory Management
References
- Kathy (Hugo’s), 276-734-8416
- Jamie (Checkered Pig), 276-732-2034
- Sarah (Boonsboro), 434-426-5540
Affiliations
- AAPC
- AHIMA
Certification
CCA- AHIMA (September 2023)
Timeline
Volunteer
Southern Area Agency On Aging
09.2023 - Current
Lead Server
Hugo's
01.2022 - 01.2024
Shift Leader
Checkered Pig
07.2017 - 10.2021
Service Manager
Boonsboro Country Club
03.2013 - 07.2017
Medical Billing And Coding
DeVry University
Bachelor of Science - Kinesiology, Physical And Health Education
Longwood University
CCA- AHIMA (September 2023)
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