Shayna Easton
Glen Burnie
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
13
13
years of professional experience
Work History
Remote Customer Service Representative
Clearway Pain Solutions
Annapolis, MD
07.2025 - Current
- Triages a high volume of incoming telephone calls
- Utilizes CRM software to manage and update patient information and referral status
- Professionally communicates with attorneys, adjusters, insurance companies, and other relevant parties regarding legal patients involved in motor vehicle accidents (MVA), workers’ compensation cases, personal injury claims, etc.
- Worked closely with patients to obtain claim details for authorization and verification purposes
- Created training material for the legal department, Including a PowerPoint and call script.
- Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
Assistant Manager, Customer Service
Cantina Mamma Lucia Of Hanover
Hanover, MD
10.2022 - 04.2025
- Orchestrated precise order preparation for customer pick-ups
- Executed flawless cash, check, and credit transactions
- Fostered customer loyalty through exceptional service and support
- Addressed customer inquiries regarding store policies and resolved concerns effectively
- Collaborated with shift manager to troubleshoot customer issues, enhancing overall satisfaction
Remote Patient Care Coordinator
Anne Arundel Dermatology Association
Linthicum Heights, MD
02.2020 - 10.2020
- Streamlined patient-doctor communication, enhancing patient experiences
- Safeguarded patient data, ensuring strict confidentiality
- Optimized scheduling of tests and procedures, boosting operational efficiency
- Facilitated prescriptions management, improving patient care delivery
- Promoted preventive health by encouraging patients for recommended tests
Backroom Inventory Supervisor
Pier 1 Imports
Laurel, MD
12.2019 - 09.2020
- Managed inventory, ensuring high-quality goods and accurate counts
- Streamlined stockroom operations for efficient retrieval
- Leveraged technology for inventory tracking and auditing
- Conducted comprehensive training for new staff, accelerating onboarding process
Backroom Inventory Supervisor
Dress Barn
Laurel, MD
06.2017 - 07.2019
- Managed incoming merchandise storage, ensuring correct stock locations
- Maintained organized stockroom for efficient retrieval
- Leveraged handheld devices and computers for precise inventory control
- Assessed supply quality and quantity, returning unacceptable materials to vendors
- Streamlined onboarding process by training new staff on job duties and safety procedures
Customer Service Associate Cashier
BJ's Wholesale
Pasadena, MD
11.2015 - 07.2017
- Managed customer inquiries and complaints professionally, maintaining a clean and organized workspace.
- Accurately processed daily cash and credit transactions, ensuring customer satisfaction.
- Efficiently handled product returns, enhancing overall customer experience.
- Administered sales and return transactions accurately, promoting customer loyalty.
- Operated POS system effectively to process payments and issue receipts.
Customer Service Associate Team Leader
Shoppers Food Warehouse
Millersville, MD
09.2013 - 07.2015
- Managed store promotions, enhancing customer knowledge and boosting sales
- Ensured accurate cash reconciliation, minimizing discrepancies
- Implemented customer service initiatives, reducing wait times
Education
CERTIFICATE - MEDICAL BILLING AND CODING
U.S Career Institute
12-2022
HIGH SCHOOL DIPLOMA - undefined
Old Mill High School
Millersville, MD06-2015
Skills
- CPT Coding, HIPAA Compliance, Billing Procedures, Electronic Health Records, Healthcare Reimbursement, Detail Oriented
Timeline
Remote Customer Service Representative
Clearway Pain Solutions
07.2025 - Current
Assistant Manager, Customer Service
Cantina Mamma Lucia Of Hanover
10.2022 - 04.2025
Remote Patient Care Coordinator
Anne Arundel Dermatology Association
02.2020 - 10.2020
Backroom Inventory Supervisor
Pier 1 Imports
12.2019 - 09.2020
Backroom Inventory Supervisor
Dress Barn
06.2017 - 07.2019
Customer Service Associate Cashier
BJ's Wholesale
11.2015 - 07.2017
Customer Service Associate Team Leader
Shoppers Food Warehouse
09.2013 - 07.2015
CERTIFICATE - MEDICAL BILLING AND CODING
U.S Career Institute
HIGH SCHOOL DIPLOMA - undefined
Old Mill High School