Shayna Haith
Fort Myers,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Safety Technician
Charlotte Behavioral Health Care
Punta Gorda, FL
10.2024 - Current
- Monitored patient safety in all areas of the facility.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Responded promptly to any emergency situations that may arise within the facility.
- Provided crisis intervention services to patients in need.
- Conducted searches of clients upon return to facility.
- Completed daily client rounds and tracked client movements.
- Documented patient nutritional allergies to ensure safety and compliance.
Distributed trays to patients in accordance with dietary requirements.
Customer Service Representative
7 Eleven Store
Lehigh Acres, Florida
08.2020 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Housekeeper
Embassy Suites
Estero, FL
11.2017 - 06.2020
- Maintained cleanliness and sanitation of guest rooms and common areas to ensure optimal guest satisfaction.
- Utilized cleaning equipment and chemicals safely, adhering to established safety protocols and standards.
- Performed inventory checks on cleaning supplies and reported shortages for timely reordering.
- Assisted in training new housekeeping staff on procedures and use of cleaning tools.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2009
Skills
- Safety management
- Behavioral assessment
- Customer service
- Problem solving
- Emotional support
- Documentation skills
- Data collection
- Dietary compliance
- Food safety
- Time management
- Attention to detail
- Multitasking capacity
- Strong work ethic
- Adaptability and learning agility
- Continuous learning mindset
- Critical thinking
Languages
English
Full Professional
Education and Training
other
Timeline
Patient Safety Technician
Charlotte Behavioral Health Care
10.2024 - Current
Customer Service Representative
7 Eleven Store
08.2020 - 12.2023
Housekeeper
Embassy Suites
11.2017 - 06.2020
High School Diploma -
Immokalee High School