Sheena Hutchins
Wheaton,IL
Summary
Sheena Hutchins a highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to advance the customer and/or patience experience by showing innovation and strategic planning, prioritizing and exceeding customer and/or patient experiences. While maintaining a high level of character and integrity as a leader, I will foster authentic and successful business relationships internal and external.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Safety Technician
Northwestern Central DuPage Hospital
Wheaton, IL
11.2023 - Current
- Collaborated with other healthcare professionals to coordinate safe care delivery systems.
- Identified and reported any incidents of noncompliance with safety protocols.
- Inspected equipment for proper functioning and safety compliance standards.
- Responded quickly and effectively when problems arose concerning patient safety matters.
- Maintained safe, organized and therapeutic environment to enhance patient comfort.
- Lifted patients to move off beds, examination tables or stretchers.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Patient Coverage Representative
Advocate Health Care
08.2022 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Access Specialist
Loyola University Medical Center
10.2021 - 07.2022
- Responsible for securing complete and accurate demographic and coverage information and is the source for all hospital and physician billing
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Sales Service Assistant
Xfinity Retail Store
07.2018 - 09.2021
- Greeting customers, responding to questions and concerns, improving engagement with merchandise products and services within store demonstration, while providing legendary customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales and Retention Representative
Xfinity Comcast
07.1997 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Science - Psychology- clinical counseling
Colorado Christian University
Denver, CO05.2026
Associate of Arts - Fashion Merchandising
College of DuPage
Glen Ellyn, IL05.2017
Skills
- Insurance Company Knowledge
- Demographics Information
- Claims Handling and Coverage Verification
- Explaining Instructions
- Phone and Email Etiquette
- Verbal and Written Communication
- Punctual and Hardworking
- Team Leadership
- Solution Implementation
- Customer Satisfaction
- 50 WPM Typing Speed
- Patient Registration
- Medical Equipment Operation
- Emergency protocols
- Attention to Detail
- De-Escalation Techniques
- Medical terminology knowledge
- Patient Lifting
- Mobility Assistance
- Professionalism
- Specimen Collection
- Patient Safety
- Safety Protocols
Websites
Certification
- certified home Healthcare agent
- certified Covid contact tracer
Timeline
Patient Safety Technician
Northwestern Central DuPage Hospital
11.2023 - Current
Patient Coverage Representative
Advocate Health Care
08.2022 - Current
Patient Access Specialist
Loyola University Medical Center
10.2021 - 07.2022
Sales Service Assistant
Xfinity Retail Store
07.2018 - 09.2021
Sales and Retention Representative
Xfinity Comcast
07.1997 - 10.2017
Bachelor of Science - Psychology- clinical counseling
Colorado Christian University
Associate of Arts - Fashion Merchandising
College of DuPage
- certified home Healthcare agent
- certified Covid contact tracer
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