Shayna Henderson
Calumet City,IL
Summary
Proven track record of enhancing operational efficiency, evidenced by my role at Stroger Hospital where I streamlined patient service processes. Skilled in customer service and maintaining rigorous cleanliness standards, I excel in fast-paced environments, consistently exceeding performance metrics. My teamwork ability and expertise in cleaning and organizing underpin my success in diverse roles.
Overview
10
10
years of professional experience
Work History
Housekeeper
University of Chicago Medicine
04.2015 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Patient Service Representative
Stroger Hospital
07.2015 - 08.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Order Writer
Nabisco
04.2014 - 04.2015
- Contributed to company growth by identifying opportunities for cross-selling additional products during the order writing process.
- Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
- Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
Education
Diploma -
Hammond High School
Hammond, IN06.2012
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
- Physically strong
Timeline
Patient Service Representative
Stroger Hospital
07.2015 - 08.2016
Housekeeper
University of Chicago Medicine
04.2015 - Current
Order Writer
Nabisco
04.2014 - 04.2015
Diploma -
Hammond High School
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