Shayna Marcus
Homestead,FL
Summary
Compassionate Psycho-Social Rehabilitation Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants. Skilled Rehabilitation Counselor with strong background helping Dual Diagnosed clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
13
13
years of professional experience
Work History
Counselor
Fellowship House
2022.09 - Current
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Listened to clients' concerns and provided encouragement and support.
Sales Manager
Alorica
2010.11 - 2021.08
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Built relationships with customers and community to establish long-term business growth.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Facilitated business by implementing practical networking techniques.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales revenue by developing and implementing effective sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Education
Master of Arts - Mental Health Counseling
Keiser University
Miami, FL06.2025
Bachelor of Arts - Criminal Justice
Keiser University
Miami, FL06.2011
Skills
- Crisis Intervention
- Positive patient experiences
- Empathy Development
- Adolescent Counseling
- Patient Advocacy
- Daily living activities educator
Timeline
Counselor
Fellowship House
2022.09 - Current
Sales Manager
Alorica
2010.11 - 2021.08
Master of Arts - Mental Health Counseling
Keiser University
Bachelor of Arts - Criminal Justice
Keiser University
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