Summary
Overview
Work History
Education
Skills
Timeline
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Shayna Olyvia

Woodland Hills,CA

Summary

SUMMARY

Sales associate with 3+ years of experience in gateway luxury retail, skilled in styling, upselling, and hitting key performance metrics. Strong background in merchandising, sales and operations, with an educational foundation from Santa Monica College. Multilingual, detail-oriented, and focused on results.

Overview

3
3
years of professional experience

Work History

Sales Associate

Alo Yoga
12.2023 - Current
  • Consistently achieved 95%+ of personal sales goals and surpassed prior year’s targets by 30%
  • Ranked among top individual sellers, contributing to $10M+ in annual store revenue and $2B+ in company-wide performance.
  • Hosted private shopping sessions for VIP clients, increasing average transaction value (ATV) by 40%
  • Promoted key product launches and athleisure drops, driving traffic and conversion in a high-volume environment.
  • Executed floor sets and visual merchandising with 100% accuracy to corporate brand standards.
  • Balanced high-volume clientele, operations, and product knowledge to support daily sales goals and deliver a premium in-store experience.
  • Supported back-of-house functions and inventory control, maintaining 98%+ stock accuracy through weekly counts.

Sales Associate

Pandora
06.2023 - 12.2023
  • Developed in-depth knowledge of fine jewelry collections, gemstones, and craftsmanship to guide client purchases and elevate brand value.
  • Built strong client relationships by recommending thoughtful, occasion-based jewelry and styling pairings.
  • Handled product inquiries and post-sale concerns with professionalism, ensuring seamless service and repeat visits.
  • Assisted with product launches and seasonal floor resets, maintaining brand standards and visual appeal.
  • Contributed to daily KPIs by driving UPT through suggestive selling and pairing add-on pieces.

Atelier Stylist

Banana Republic
06.2022 - 06.2023
  • Hosted private styling sessions for VIP and celebrity clients, increasing average transaction value by 45%
  • Pre-styled merchandise based on client preferences to deliver a seamless, luxury shopping experience.
  • Conducted weekly client outreach, driving a 60% boost in repeat purchases and exceeding sales goals by 40%
  • Mentored 5+ stylists on luxury service and visual standards, contributing to a 25% increase in team performance.
  • Partnered with leadership to align appointments with KPIs and strengthen loyalty among core clientele.

Stylist

Banana Republic
02.2022 - 06.2022
  • Delivered personalized styling focused on fit, silhouette, and occasion, boosting client confidence and brand loyalty.
  • Converted 1 in 3 first-time clients into repeat customers through product knowledge and tailored recommendations.
  • Increased UPT by 25% by identifying client needs and upselling with intent.
  • Supported visual merchandising, back-of-house, and sales floor operations, enhancing team flexibility and store flow.
  • Improved daily conversion rates by 15% during off-peak hours through proactive engagement and floor readiness.

Education

Associate of Arts - Communications

Santa Monica College
05-2025

Skills

  • Solution-Oriented
  • Microsoft Outlook & Excel
  • Loss Prevention Awareness
  • Adaptable
  • Team-Driven Work Style
  • Inventory Management & Retail Software (Shopify, POS)
  • People-Oriented Communication
  • Promotional support
  • Fraud detection
  • Fluent in English, Bengali, and Hindi

Timeline

Sales Associate

Alo Yoga
12.2023 - Current

Sales Associate

Pandora
06.2023 - 12.2023

Atelier Stylist

Banana Republic
06.2022 - 06.2023

Stylist

Banana Republic
02.2022 - 06.2022

Associate of Arts - Communications

Santa Monica College

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