Shayna Thompson
Paris
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Burger King
Paris
06.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on restaurant policies and customer service standards.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Resolved customer complaints promptly to enhance overall dining experience.
- Collaborated with team members to improve workflow and communication efficiency.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
EZ Mart Stores
Paris
12.2024 - 05.2025
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and delegated tasks to maintain workflow efficiency.
- Trained staff on customer service standards and product knowledge techniques.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Monitored employee performance and provided feedback for improvement opportunities.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Store Manager
Wixo LLC DBA Piggly Wiggly/ Save A Lot
Paris
08.2019 - 11.2024
- Started as an entry level key holder.
- Promoted to Assistant Manager in January of 2022.
- Promoted to Store Manager in December of 2022.
- Managed a diverse store team.
- Provided stability to a store in distress.
- Led by building strong teams.
- Achieved profitability with sales on the rise.
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised staff to maintain high service standards and productivity.
- Oversaw inventory management, including ordering, stocking, and organizing products.
- Coordinated employee schedules to optimize labor resources during peak hours.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Haworth High School
Haworth, OK05-1994
Skills
- Scheduling and planning
- Coaching and mentoring
- Customer service
- Retail operations
- Vendor management
- Inventory management
- Cash handling and management
- Staff training
Recommendation
07/21/24, Shayna Thompson worked at Wixco LLC. (DBA as Piggly Wiggly and Save A Lot) under my direction for 3 years from 2021 to 2023. Shay started as an entry level key holder, she was quickly promoted Assistant Manager in January of 2022. Shay demonstrated a dedication and ability to manage a diverse store team, which made my decision to promote her store manager in December of 2022 an easy decision. Shay took over a store in which was in distress and needed the steady guiding hand of a people driven manager. Shay provided that stability and the store team rallied around her. Shay is a bright, personable individual, who led by building strong teams. Shay’s motivation to succeed and ability to lead people with that same purpose is strong. When I left Wixco LLC in June of 2023, Shay had her store profitable with sales on the rise. Shay was there to welcome every challenge presented to her and she met the deadlines set.
Recipient
Ron Jones, 682.249.0392, rsjspot@att.net, Wixo LLC DBA Piggly Wiggly/ Save A Lot, 01/01/21, 06/30/23, Entry Level Key Holder, 01/01/21, 12/31/21, Assistant Manager, 01/01/22, 11/30/22, Store Manager, 12/01/22, 06/30/23, Southern Methodist University, District Manager Facilities Management, Not Provided, Dallas, TX, Not Provided
Timeline
Assistant Manager
Burger King
06.2025 - Current
Manager
EZ Mart Stores
12.2024 - 05.2025
Store Manager
Wixo LLC DBA Piggly Wiggly/ Save A Lot
08.2019 - 11.2024
High School Diploma -
Haworth High School