Shayna Wade
Chalfont,PA
Summary
Enthusiastic beauty industry professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of skin care and training in skin therapy. Motivated to learn, grow and excel in the esthetics industry.
Overview
5
5
years of professional experience
Work History
Salon Assistant
SALON L
North Wales, PA
03.2022 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Prepared and mixed color formulas for clients' hair.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated clients on how to maintain healthy hair.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with time constraints to manage workflow
- Offered exceptional service and support to walk-in and scheduled customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Took and submitted inventory for color, products, basic supplies, etc.
Customer Service/Sales Associate
Jofit
Warminster, PA
07.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Salon Assistant
Stars Salon
Warrington, PA
02.2020 - 07.2021
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated clients on how to maintain healthy hair.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
Waitress/Cashier
Pasta Mista
Chalfont, PA
10.2017 - 02.2020
- Maintained cleanliness and organization of business
- Greeted and served guests as well as answered phones and prepared orders for pick up and delivery
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Learned hostessing and waitressing positions and provided backup at key times.
Education
Certified Licensed Esthetician - Cosmetology
The Beauty Institute Schwarzkopf Professional
Ambler, PA08.2022
High school diploma -
Central Bucks Hs-South
Warrington, PA06.2019
Skills
- Development in any professional field
- Memorization Techniques
- Hair and Face Analysis
- Information Updates
- Customer Demographics
- Work Station Cleaning
- Customer Inquiries
- Tool, Equipment and Surface Sanitizing
- Supply Monitoring
- Application Techniques
- Adaptable to Changing Client Needs
- Shampooing and Conditioning
- Customer Experience
- Problem Anticipation and Resolution
- Salon Industry Knowledge
- Digital Recordkeeping
- Social Media Platforms
- Service Tickets
- Intake Forms
- Housekeeping Duties
- Cash Register Operations
- Industry Standards
- Laundry Assistance
- Treatment Plans
- Originality and Creativity
- Scalp Massages
- Service Promotions
- Relaxation Techniques
- Beauty Treatment Recommendation
- Workflow Efficiency
- Store Merchandising
- Service Quality
- Skin Condition Diagnosis and Treatment
- Skin Care
- Professional Relationships
- Administrative Duties
- Tool Sterilizing
- Safety Practices
- Client Satisfaction
Timeline
Salon Assistant
SALON L
03.2022 - Current
Customer Service/Sales Associate
Jofit
07.2021 - 03.2022
Salon Assistant
Stars Salon
02.2020 - 07.2021
Waitress/Cashier
Pasta Mista
10.2017 - 02.2020
Certified Licensed Esthetician - Cosmetology
The Beauty Institute Schwarzkopf Professional
High school diploma -
Central Bucks Hs-South
Similar Profiles
Meghan EricksenMeghan Ericksen
Receptionist at Salon LReceptionist at Salon L
Britney Gann LairdBritney Gann Laird
Cosmetologist at Salon LCosmetologist at Salon L
MICHAEL ALEJANDRINOMICHAEL ALEJANDRINO
Cutting Specialist at Self Employed at Meis Salon & The Studio SalonCutting Specialist at Self Employed at Meis Salon & The Studio Salon