Shaynae Smith
Health Care Worker
Elk City,ID
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
CNA, Inpatient Rehabilitation
Great Plains Regional Medical Center
Elk City, OK
03.2021 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Prepared patients to meet with physical therapists.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
Waitress
Boomtown Grill
Elk City, OK
06.2020 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared specialty desserts for customers for special occasions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Jiffy Trip
Weatherford, OK
07.2019 - 05.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Maintained cash drawer of $500 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts and ordered merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each season.
Cashier
Quick And Easy
Elk City, OK
10.2018 - 05.2019
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Maintained cash drawer of $200 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each season.
- Used POS system to enter orders, process payments and issue receipts.
Food and Beverage Cashier
The Dugout
Elk City, OK
05.2016 - 12.2017
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Inventoried par stock levels in coolers and racks.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Replaced CO2 tanks and soda syrups as needed.
- Packaged and labeled food products and orders for to-go counter and drive-through window.
- Made change and issued receipts or tickets to customers for each transaction.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Counted till at beginning of shift to confirm correct starting total.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used point of sale system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - BSN- Nursing
Southwestern Oklahoma State University
Weatherford, OK 08.2020 - 05.2025
High School Diploma -
Elk City High School
Elk City, OK 08.2015 - 05.2019
Skills
Recording vital signs
Responding to emergencies
Patient-focused care
Trustworthy companion
Compassionate caregiver
Cash drawer management
Cleaning and sanitizing
Time management skills
Customer service
Good telephone etiquette
Self-motivated professional
Documentation and reporting
Medical terminology knowledge
Certification
CNA - Certified Nurse Assistant
Affiliations
- Relay For Life Team Captain for 11 years, Team Gran
- Spanish Club Secretary- 1 year
- Poetry club-2 years
- competitive soccer player- 12 years
- Basketball player for- 8 years
- Softball player - 4 years
- Cheerleader- 4 years
- Color Guard member-5 years
- Band member at Elk City schools -8 years
- Zeta Phi - sorority at SWOSU
- attend church at One church Elk City
- Annual yearly mission trips through One Church
- Community service projects as they arise
- Cakes and blankets made with love for foster babies though my local church and school
- Minor Sewing -4 years
- FCCLA for 4 years
- Davids Army Team- 2 years
- Girl Scouts 6 years
- Motocross racing - 3 years
- Go kart racing-8 years
Timeline
CNA, Inpatient Rehabilitation
Great Plains Regional Medical Center
03.2021 - Current
No Degree - BSN- Nursing
Southwestern Oklahoma State University
08.2020 - 05.2025
Waitress
Boomtown Grill
06.2020 - 03.2021
Cashier
Jiffy Trip
07.2019 - 05.2020
Cashier
Quick And Easy
10.2018 - 05.2019
Food and Beverage Cashier
The Dugout
05.2016 - 12.2017
High School Diploma -
Elk City High School
08.2015 - 05.2019