Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shayne Carvalho

Summary

Skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills. Leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively.

Overview

1
1
year of professional experience

Work History

Customer Services Officer

Dataentrysolution
01.2018 - 12.2018
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Arts - Psychology

Cambridge College
Cambridge, MA
06.2024

Skills

  • Promotional Support
  • Order Processing
  • Call Documentation
  • Needs Assessment
  • Regulatory Compliance
  • Creativity
  • Communication
  • Resilience
  • Emotional intelligence
  • Analysis

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Customer Services Officer

Dataentrysolution
01.2018 - 12.2018

Bachelor of Arts - Psychology

Cambridge College
Shayne Carvalho