Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayne Holland

West Dover,VT

Summary

Experienced Job Title bringing Number years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Customer Manager offering Number-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

16
16
years of professional experience

Work History

Merchandising/Marketing/Customer Care

C & S Wholesale Grocers
10.2000 - 10.2016
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Education

Diploma -

Leland & Gray Union High School
Townshend, VT

Skills

  • Mentoring
  • Visual Displays
  • Team Meetings
  • Investigate discrepancies and issue credits
  • Research customer issues

Timeline

Merchandising/Marketing/Customer Care

C & S Wholesale Grocers
10.2000 - 10.2016

Diploma -

Leland & Gray Union High School
Shayne Holland