Shayne Moon
Enthusiastic professional who thrives in fast-paced customer service environments.
Columbus,OH
Summary
Energetic and dynamic professional with a proven track record of delivering positive results across varied roles. Strategic planner who develops and implements forward thinking approaches to drive sales and improve operations. Practiced leader adept at forming high-performing and cohesive teams that collaborate across departments to achieve shared goals. Account management expert who excels at building rapports with clients to align on goals and secure lasting and mutually beneficial partnerships. Multi-tasker skilled at managing multiple complex projects at once in fast-paced working environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Supervisor
N. Wasserstrom
Columbus, OH
07.2019 - 06.2023
- Lead the department, directing all related logistics to keep operations running smoothly
- Create and implement new strategies to generate new sales and drive growth
- Supervise staff members, assigning duties, monitoring performance, and providing hands on coaching to ensure all client demands are met
- Build rapports with customers and vendors to align on goals and deliver on product needs.
Server
Scene 75
Columbus, OH
12.2019 - 02.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Hollywood Casino Columbus
Columbus, OH
04.2019 - 07.2019
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Owner Operator
Three Birds Web Design
Cleveland, OH
03.2017 - 06.2019
- Designed unique websites for small businesses using content management systems that drove website visits and increased brand cohesion
- Created compelling marketing materials for social media pages that generated audience engagement and interaction
- Drafted and edited copy for website content and advertising materials
- Directed daily operations including administrative tasks, book-keeping, networking, phone calls, correspondence, workflow organization and more.
Product Coordinator
Bonitas International
Newbury, OH
09.2017 - 06.2018
- Coordinated all aspects of ordering, shipping and receiving processes from foreign vendors via air, ocean and land transit
- Inspected incoming products to ensure quality standards were met
- Supported new product development, collaborating with other staff to identify areas for growth and new ideas that could drive revenue.
Content Sales Specialist
OverDrive
Cleveland, OH
05.2016 - 09.2017
- Supported over 800 accounts providing customer service on any issue or problem that arose and driving new sales through effective support
- Developed marketing materials and customer-focused incentive programs in conjunction with other departments
- Prepared and delivered in-person presentations and trainings for customers.
Education
B.A. - Applied Communication
Kent State University
Kent, OH08.2016
Skills
- Customer Relations
- Order Management
- Quality Assurance
- Guest Engagement
- Service prioritization
- Sales expertise
- Cool Under Pressure
- Multi-tasking
- Communication & Collaboration
- Sales Approaches
- Relationship Building
- Team Leadership
- Process Improvements
- Problem Solving
- Strategic Planning
- Account Management
Additional Information
- Awards , Certificate of Achievement Award for exceeding sales goal over four consecutive months.
Certification
- Certified Yoga Teacher
Timeline
Server
Scene 75
12.2019 - 02.2020
Account Supervisor
N. Wasserstrom
07.2019 - 06.2023
Server
Hollywood Casino Columbus
04.2019 - 07.2019
Product Coordinator
Bonitas International
09.2017 - 06.2018
Owner Operator
Three Birds Web Design
03.2017 - 06.2019
Content Sales Specialist
OverDrive
05.2016 - 09.2017
B.A. - Applied Communication
Kent State University
Similar Profiles
Alexander Silverman CFSPAlexander Silverman CFSP
Account Manager at N. WasserstromAccount Manager at N. Wasserstrom
Alexander SilvermanAlexander Silverman
Account Manager at N. WasserstromAccount Manager at N. Wasserstrom
Tammy PetersTammy Peters
Operations Supervisor at WasserstromOperations Supervisor at Wasserstrom