Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayne Morgan

Las Vegas,NV

Summary

Operations Data Analyst with experience supporting operational reporting, workflow automation, and process improvement initiatives. Skilled in analyzing performance metrics, validating data accuracy, and building automated reporting systems that improve efficiency and decision-making. Experienced with Excel, Google Sheets, and automation tools to streamline workflows and reduce manual workload. Collaborative problem solver who partners with cross-functional teams to translate data insights into operational improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Strategic Operations Manager

Sky Scale LLC
06.2025 - Current
  • Built and maintained automated reporting workflows to track operational KPIs, timelines, and financial metrics, reducing manual reporting effort by ~40%.
  • Consolidated operational data from multiple sources into centralized Google Sheets dashboards to improve visibility and decision-making.
  • Performed data validation and quality checks to ensure accuracy and consistency across recurring reports and stakeholder updates.
  • Documented workflows, created SOPs, and trained users on reporting processes to support scalable operations.

Sales Associate (Operations Support Focus)

FoodieFit
02.2025 - 06.2025
  • Supported operations by tracking order fulfillment and customer activity metrics; improved reporting accuracy through standardized templates and checks.
  • Automated customer retention and communication workflows, reducing manual follow-up tasks and improving consistency across the customer journey.
  • Collaborated with team members to build/maintain simple KPI trackers and dashboards for performance visibility (Google Sheets/Excel).
  • Identified workflow bottlenecks and suggested process improvements to speed up routine operational tasks (reporting, tracking, follow-ups).

Social Media Intern (Analytics & Reporting)

Poozle
07.2024 - 01.2025
  • Tracked weekly performance metrics and produced reports with actionable insights to optimize content strategy and engagement trends.
  • Automated scheduling and analytics tracking workflows, increasing reporting efficiency by ~30%.
  • Built lightweight dashboards to monitor KPIs (reach, engagement, conversions), translating data into executive-ready summaries.
  • Partnered cross-functionally with design/marketing to align reporting insights with operational priorities and campaign goals.

Receptionist / Administrative Support

Jardin Cannabis Dispensary
04.2023 - 03.2024
  • Managed confidential customer and business records; maintained accurate data entry and file organization following company policies.
  • Supported daily operations by coordinating scheduling, documentation, and front-desk workflows to keep processes moving efficiently.
  • Reduced document processing time by streamlining administrative steps and standardizing intake/filing procedures.
  • Handled high-volume customer requests while maintaining accuracy and compliance in a regulated setting.

Operations & Client Service Roles

Various Companies
01.2021 - 03.2024
  • Supported high-volume operations by maintaining trackers, following SOPs, and ensuring accurate customer data handling across fast-paced environments.
  • Improved operational consistency by using standardized checklists and reporting templates to reduce errors and delays.
  • Recognized for clear communication, reliability, and teamwork in customer-facing operational roles.

Education

Bachelor of Science - Kinesiology

University of Nevada, Las Vegas
Las Vegas, NV
12-2023

Skills

  • Advanced Excel (Pivot Tables, VLOOKUP, Data Cleaning)
  • Google Sheets & Dashboard Reporting
  • Data Analysis
  • Data Visualization
  • Basic SQL
  • Workflow Automation (Make, Zapier, n8n)
  • API Integrations (Webhooks, JSON)
  • Robotic Process Automation (UiPath)
  • Generative AI Tools (Gemini, ChatGPT)
  • Business Process Improvement
  • KPI Tracking & Reporting
  • Workflow Documentation
  • Cross-functional Collaboration

Certification

  • Certified Digital Marketer, University of Nevada Las Vegas - 2020
  • Certified AI Automation Specialist, TripleTen - 2025

Timeline

Strategic Operations Manager

Sky Scale LLC
06.2025 - Current

Sales Associate (Operations Support Focus)

FoodieFit
02.2025 - 06.2025

Social Media Intern (Analytics & Reporting)

Poozle
07.2024 - 01.2025

Receptionist / Administrative Support

Jardin Cannabis Dispensary
04.2023 - 03.2024

Operations & Client Service Roles

Various Companies
01.2021 - 03.2024

Bachelor of Science - Kinesiology

University of Nevada, Las Vegas

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