Shayne Taylor
Help Desk Technician
Denver,CO
Summary
A friendly Help Desk Technician with a background in hospitality, that quickly and effectively resolves customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage technical knowledge and communication skills to start a career in marketing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Three Saints Revival
Denver, CO
08.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Technical Engineer
Greystone Technology
Denver, CO
05.2022 - 07.2022
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Performed scheduled service work, installations, testing and repairs.
Systems Technician
Tigunia LLC
Remote, CO
12.2020 - 05.2022
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Handled service requests, including initial troubleshooting and escalation.
- Used ticketing systems to manage and process support actions and requests.
Bartender
Multiple Employers
Put-In-Bay, CO, OH
08.2015 - 03.2020
- Trained 20 employees on opening and closing duties.
- Wrote weekly schedules for day to day operations.
- Kept track of weekly and monthly inventory.
- Stocked bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Created drink recipes for daily specials to increase sales.
- Locations:, Boulder, CO, Granby Ranch - Granby, CO, Buglin' Bull - Custer, SD, T&J's Smokehouse.
Education
Associate of Arts - Business Management - Project Management
Eastern Gateway Community College
Steubenville, OH12.2023
No Degree - IT Support
Activate IT
Denver, CO11.2020
Skills
- Support Ticket System Management
- Technical Documentation
- Desktop support
- Mac/Windows systems
- Active Directory
- Office 365
- Remote Support
- Networking (TCP/IP)
- Mobile Device Management
- Customer Service
Certification
CompTIA A+
Additional Information
I spent five years in the hospitality industry working as a bartender developing my communication and sales skills.
Timeline
Bartender
Three Saints Revival
08.2022 - Current
Technical Engineer
Greystone Technology
05.2022 - 07.2022
Systems Technician
Tigunia LLC
12.2020 - 05.2022
Bartender
Multiple Employers
08.2015 - 03.2020
Associate of Arts - Business Management - Project Management
Eastern Gateway Community College
No Degree - IT Support
Activate IT
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