Shaynia Shorty
Holbrook,AZ
Summary
Customer-focused barista with experience at Twin Arrows Navajo Casino Resort and McDonald's, excelling in food & beverage preparation and cash handling. Proven ability to enhance customer satisfaction through personalized service and effective problem-solving. Skilled in maintaining high-quality multitasking standards and workplace safety, ensuring a welcoming environment for customers. Very detail oriented in a timely manner. Willingness to learn new tasks.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Twin Arrows Navajo Casino Resort
Flagstaff, AZ
10.2023 - 01.2024
- Operated espresso machines and grinders to ensure optimal performance and quality.
- Collaborated with team members to streamline service during peak hours
- Engaged in ongoing training
- Maintaining professionalism at all times.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down work/dining area
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily (counters, machines, utensils, and seating areas) adhering to health an safety standards.
- 1-4 min approximate wait time for beverage/food.
Crew Member
McDonald's Restaurant
Holbrook, AZ
09.2019 - 01.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- kitchen equipment safety, while adhering to health and safety standards.
- Prepared food items according to standardized recipes, maintaining quality and consistency.
- Handled cash transactions accurately, ensuring proper cash register operations.
- Maintained cleanliness of dining area and kitchen, promoting a safe environment for customers and staff.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Wait time varies from 3-5 minutes.
Education
High School Diploma -
Rough Rock Community School
Rough Rock, AZ03.2023
Skills
Clear communication
Beverage preparation
Workplace safety
Drink customization
Quality standards
Food safety oversight
Time management
Problem-solving
Safe food handling practices
Cash handling
POS systems
Food preparation
Ordering procedures
Multitasking and organization
Opening and closing coordination
Cleaning and sanitizing
Customer service
Clear communication
Timeline
Coffee Barista
Twin Arrows Navajo Casino Resort
10.2023 - 01.2024
Crew Member
McDonald's Restaurant
09.2019 - 01.2020
High School Diploma -
Rough Rock Community School