Constance L. Moody
Royse City,United States
Summary
Excellent interpersonal skills with managers and staff in diverse settings within the federal and private sectors. Organized and detail-oriented service manager with 20+ years' experience and success in the implementation and integration of voice and data networks. Ability to address pressing issues and concerns with impeccable leadership skills. Creative problem solver with the ability to adapt at being resourceful by meeting client expectations and exceeding in delivery of service.
Overview
9
9
years of professional experience
Work History
Project Manager
Verizon
05.2024 - Current
- Tasked to project manage PRI transition from two different contract vehicles to Verizon's EIS contract
- Facilitated a variety of cross-functional assignments to meet major milestones and schedules, from initiating internal and customer kick-off calls to implementation and customer bill reviews
- Successfully varied customer's ability to secure funding for the project
- Forged and Cultivate relationships with contracts and back-office transitions teams to ensure compliance of contractual requirements and milestones
- Assisted in ensuring the customer had all entitlements and credentials to navigate the customer portals to review billing and order status
- Pull customer inventory for accuracy within the transition phases
- Successfully completed the transition of 46 PRI's and 23,000 telephone lines between two contracts WITS and Schedule 70 to the newly established EIS contract
Service/Project Manager
Verizon
Washington DC
01.2018 - Current
- As a service/project manager, I manage the day-to-day service-related task as well as manage projects for the Federal Government Agencies
- Work with various cross-functional team members
- As the primary contact for all Presidential State Side missions for Telecommunications support for the highly visible and sensitive White House Communications Agency, it's imperative that I lead with excellence by understanding my customer's mission's and to provide impeccable service by addressing their needs and concerns as well as to drive internal departments to swiftly address and bring resolutions in a timely fashion
- Collaborate with the Sales team and Solutions Architect to determine new paths forward to support the customer with new services and design's that meet the customer criteria's as well as to understand it's critical missions
- I'm engaged in the process of defining the scope of work, requirements and deliverables; initiate the project plan, develop and implement project plans and track project tasks as well as monitor deadlines
- Successfully engaged all inter-departments to resolve major outage of over 1,000 critical telephone lines, meeting and exceeding SLA's
- Assisted with the 2021 Presidential Inauguration project, deploying and activating over 100 internet circuits for the parade route
- Ability to engage all inter-departments to escalate time-sensitive request for service for The First Lady of the United States Temporary Trip to New York City
- Collaborated with Billing and Collections teams to recover 1M in revenue
Project Manager
White House Communications Agency
01.2021 - 09.2021
- As the Project Manager for White House Communications Agency, I'm responsible all aspects and phases to initiating to scheduling, conducting and managing day-to-day activities, working with cross-functional departments, establishing and managing good working relationships with stakeholders
- I implemented and maintained weekly calls to ensure daily communications which included major milestones and deliverables and risk mitigations
- Served as single point of contact
- Established and initiated the scope of work
- Involved in the planning and design of new network
- Initiated internal and customer kick-off calls
- Worked with inter-departments to ensure processing of orders, provisioning, dispatch and implementation of service
- Worked to ensure orders were placed for disconnection of old services
- Managed the RCMAC team to port 20,000 telephone lines
Project Manager
10.2016 - 09.2016
- As the lead project manager for the launch of a Non-profit Church
- I was responsible for the scope of work, determine a budget; as well as initiate, schedule, communicate, asses risk/mitigate, procure resources, execute and close
- Successfully determined the location for worship and negotiated the terms of agreement
- Ability to submit and acquire licensing including LLC and 501C3 exemptions
- Compromise Governing Bi-Law's
- Procured all needed supplies and equipment including Instruments, bibles, pastoral robes, printed materials, and projectors
Project Manager
Department of State
02.2016 - 03.2016
- As the lead project for the Department of State Managed TLS project for the 'Main State' Department of State with multiple covert locations
- Owned and managed the project schedule
- Managed timely data collection to update metrics to achieve productivity milestones and to reduce risk of delayed installs
- Initiated and participated in weekly status calls with stakeholders
- Lead, motivate and support inter-departmental team members with time-sensitive deadlines
Skills
- Excellent Interpersonal Skills
- Project Management
- Organizational Support
- Communication
- Voice & Data Networks
- Customer Relationship- Manager
- Microsoft Office Suite
- Microsoft Project
- Windows 365
- Sharepoint
Awards
- Spotlight Awards, Verizon, 2013-2021, 7
- Perfect 10 Customer Service Surveys, WHCA and Dept. of State, 6
References
Available upon request
Personal Information
Title: Sr. Analyst-Program&Project Management
Professional Certificates and Training
- Managing Project (GWU)
- ITIL Certified
- Six Sigma Yellow Belt
- Verizon Company Training
Timeline
Project Manager
Verizon
05.2024 - Current
Project Manager
White House Communications Agency
01.2021 - 09.2021
Service/Project Manager
Verizon
01.2018 - Current
Project Manager
10.2016 - 09.2016
Project Manager
Department of State
02.2016 - 03.2016
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