Shayonte Johnson
Valley,AL
Summary
Assisted in delivering exceptional customer service experiences while managing multiple tasks effectively. Supported organizational goals by fostering professional relationships with clients. Contributed to customer loyalty through clear communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Special Services Agent
The Home Depot
OPELIKA, AL
09.2025 - 02.2026
- Assisted customers in locating products and provided information on store promotions, achieving a customer satisfaction rate of 95%
- Resolved customer inquiries and complaints in a professional manner, resulting in an 70% increase in positive feedback.
- Utilized point-of-sale system for transactions and returns.
- Developed strong product knowledge to better address customer needs, leading to repeat business.
- Collaborated with team members to enhance store layout and merchandising, boosting sales.
- Assisted customers with placing online orders for items that were in stock in store or online.
- Processed credit applications for our Consumer, Commercial/Professional and Improver credit cards.
Substitute Teacher K-12
Kelly Education Services
ALABAMA
02.2025 - 03.2025
- Successfully filled in as a substitute teacher across various grade levels and subjects, adapting quickly.
- Implemented effective classroom management strategies to maintain a positive learning environment and ensure student engagement.
- Delivered engaging lessons based on provided curriculum materials, effectively conveying key concepts and facilitating student understanding.
- Collaborated with other teachers and staff members to develop lesson plans and instructional materials.
- Established relationships with students, fostering a supportive and inclusive classroom community.
- Adhered to school policies and procedures, ensuring the safety and well-being of students at all times.
- Effectively managed challenging behaviors by implementing appropriate disciplinary measures while promoting positive behavior reinforcement technique.
Retail Cashier
Love’s Travel Stop & Country Store
West Point, GA
07.2024 - 12.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Engage in friendly conversation with customer to better uncover individual needs.
Yarn Prep Specialist
InterfaceFLOR
West Point, Ga
09.2022 - 03.2023
- Managed job orders according to production schedule
- Followed all safety procedures
- Load/run 20 heads with pieces/bells of yarn for carpet orders.
Night Auditor-Front Desk Clerk
Hampton Inn & Suites
Lanett, AL
01.2022 - 08.2022
- Serve as a concierge (provide directions, recommend area attractions, etc.)
- Determines a guest's reservation status and identifies how long the guest will stay.
- Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Collected room deposits, fees and payments
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Customer Care Representative II
Argo Marketing Group
West Point, GA
07.2019 - 08.2020
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Resolved concerns with products or services to help with retention and drive sales
- Assisted call-in customers with questions and orders
- Analyzed customer feedback for process improvements to achieve long-term business objectives
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Coordinated timely responses to online customer communication and researched complex issues
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Maintained up-to-date knowledge of product and service changes.
Internet Specialist
Mike Patton Auto Family
Lagrange, GA
08.2016 - 08.2017
- Answered Customer Phone Calls, emails and internet inquires
- Set appointments
- Built customer relationships and advised customers on purchases and promotions .
- Directed calls to appropriate individuals and departments
- Contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Build relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
- Attended monthly sales meetings and quarterly sales training
Operator
West Corporation
West Point, GA
08.2013 - 05.2016
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time-frames.
- Addressed customer service inquiries in a timely & accurate fashion.
- Properly directed inbound calls in phone queues to improve call flow.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Configured secure call infrastructure through management software to initialize each call.
Education
High School Diploma -
Valley High School
Valley, ALSkills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Conflict resolution
Complaint handling
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Appointment scheduling
Order processing
De-escalation techniques
Timeline
Special Services Agent
The Home Depot
09.2025 - 02.2026
Substitute Teacher K-12
Kelly Education Services
02.2025 - 03.2025
Retail Cashier
Love’s Travel Stop & Country Store
07.2024 - 12.2024
Yarn Prep Specialist
InterfaceFLOR
09.2022 - 03.2023
Night Auditor-Front Desk Clerk
Hampton Inn & Suites
01.2022 - 08.2022
Customer Care Representative II
Argo Marketing Group
07.2019 - 08.2020
Internet Specialist
Mike Patton Auto Family
08.2016 - 08.2017
Operator
West Corporation
08.2013 - 05.2016
High School Diploma -
Valley High School