Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Makalah Cruz

The Home Depot Inc
Denver,CO
1
Certification
6
years of professional experience

Experienced with strong customer service skills, experienced in multitasking and team collaboration. While proven ability to build customer relationships and train new associates effectively each time.

Work History

Special Services Associate

3 Years 1 Month
The Home Depot Inc | 08.2023 - Current
  • Implemented and Maintained store rules and protocol while keeping customer's happy.
  • Collaborated with team members to address customer needs and resolve issues effectively.
  • Provided training and support for new associates on special services protocols and procedures.
  • Managed inventory control processes, ensuring availability of specialized products for customers if needed i personally would do what I can.
  • Managed friendly customer relations that grew, Maintained professionally/ helped with sales.

Crew Member

2 Years 10 Months
Wendys Fast Food | 01.2021 - 11.2023
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated with sales efficiently in timely manners while in a multitask-ful environment.
  • Multi-useful with team members to maintain cleanliness and organization of dining and kitchen areas.
  • Was a trained supervisor to train new employees on protocol.
  • Trusted to uphold the values when left alone to supervise
  • Kept satisfied customers with the business in many reviews

Saint Joes Internship

7 Months
Saint Josephs Hospital | 06.2022 - 01.2023
  • One of 3 offered this opportunity, ended up able to extend it for longer than originally
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Stocked trusted medical equipment every morning
  • Learned how do do cpr ande the basic vital check ups/ certified.
  • Worked on heads to solve ongoing problems
  • Set a steady work plan for my ongoing future

Education

No Degree - Medical Field

Metropolitan State University of Denver | Denver, CO | 06-2030

I finished Hishschool and then immediately started a year of college but over time i felt more exhausted because i had other things at home going on so since then i have taken a little break. I do plan to go back but it does not affect my work in any way I just wanted that to be known for the kind of education i have completed.

Skills

Money handling
Building customer relationships
Merchandising
Teamwork
Customer service
Problem-solving
Customer assistance
Client service
Complaint handling
Multitasking Abilities

Certification

Certified in CPR, can give the heimlich manauever

Timeline

Special Services Associate

The Home Depot Inc
08.2023 - CurrentRead More

Saint Joes Internship

Saint Josephs Hospital
06.2022 - 01.2023Read More

Crew Member

Wendys Fast Food
01.2021 - 11.2023Read More

Metropolitan State University of Denver

No Degree from Medical Field
Read More
Makalah Cruz