Alyssa Hopkins
Tucson,AZ
Summary
Proven in enhancing customer satisfaction and fostering positive relationships at The Home Depot, I excel in complaint handling and technical aptitude. My background includes streamlining office efficiency at One Stop Career Center and boosting donation efforts for the Salvation Army through engaging interactions. Skilled in money handling and building customer relationships, I consistently achieve superior service outcomes.
Overview
1
1
year of professional experience
Work History
Special Services Associate
The Home Depot
04.2024 - 08.2024
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as refunds and online orders.
Office Assistant Intern
One Stop Career Center
02.2024 - 04.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Improved office efficiency by maintaining and organizing digital and physical files.
Bell Ringer
Salvation Army
11.2023 - 12.2023
- Enhanced the bell ringing experience by incorporating various techniques and rhythms.
- Watched over bucket for 8 hours each shift, continuously soliciting donations, and making connections with passersby.
- Answered questions about work of Salvation Army and its goals.
Education
GED -
Pima Community College
Tucson, AZ01-2024
Skills
- Strong organization
- Money handling
- Client service
- Complaint handling
- Building customer relationships
- Technical aptitude
Timeline
Special Services Associate
The Home Depot
04.2024 - 08.2024
Office Assistant Intern
One Stop Career Center
02.2024 - 04.2024
Bell Ringer
Salvation Army
11.2023 - 12.2023
GED -
Pima Community College
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