Monica Merlin
Riverside,CA
Summary
Dedicated Special Services Associate at Home Depot, excelled in enhancing customer satisfaction and fostering repeat business through expert complaint handling and relationship building. Skilled in cash transactions and client service, consistently managed high-pressure situations with professionalism. Achieved notable improvements in service quality, demonstrating strong organizational skills and teamwork.
Overview
3
3
years of professional experience
Work History
Special Services Associate
Home Depot
06.2017 - 01.2020
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as returns and special orders.
- Kept detailed records of all transactions and communications related to special services, ensuring accuracy and accountability at all times.
- Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.
- Managed multiple tasks simultaneously while maintaining focus on quality and deadlines, ensuring top-notch performance.
Education
Graduate Certificate - Leadership Development
Riverside Community College
Riverside, CA08-2015
Skills
- Strong organization
- Client service
- Complaint handling
- Building customer relationships
- Cash handling experience
- Client relationship management
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Reliable and responsible
- Strong communication and interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Special Services Associate
Home Depot
06.2017 - 01.2020
Graduate Certificate - Leadership Development
Riverside Community College
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