Brandy Avila
South Gate,CA
Summary
Dynamic and results driven professional with a proven track record at Home Depot, excelling in customer service and complaint resolution. Skilled in building customer relationships and managing high stress situations, I effectively trained new staff and enhanced team performance, ensuring a positive shopping experience and operational efficiency. Honest, dependable, and goal oriented. Experienced with delivering exceptional customer support in special services. Utilizes effective communication to address and resolve issues promptly. Strong understanding of service processes and customer needs, ensuring satisfaction and efficiency.
Overview
12
12
years of professional experience
Work History
Special Services Associate
Home Depot
11.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience.
- Processed orders and returns efficiently to ensure customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized merchandise displays and improve store aesthetics.
Crew Trainer
McDonald's
07.2016 - 05.2018
- Trained new crew members on operational procedures and safety protocols.
- Oversaw daily workflow to ensure adherence to quality standards.
- Assisted in scheduling shifts, optimizing team coverage and efficiency.
- Provided ongoing coaching to enhance team performance and customer service skills.
- Maintained inventory levels by coordinating with suppliers for timely restocking.
Arts and Crafts Volunteer
Windsor Gardens North Long Beach
01.2014 - 01.2015
- Coordinated arts and crafts activities, fostering creativity and engagement among participants.
- Developed instructional materials for various crafting techniques, enhancing learning experiences.
- Assisted in organizing community events, promoting collaboration and social interaction.
- Mentored new volunteers on project execution, ensuring consistency in quality and approach.
Education
Associate of Science - Natural Sciences
Cerritos College
Norwalk, California, CA05-2023
Skills
- Strong organization
- Money handling
- Client service
- Complaint handling
- Merchandising
- Sales proficiency
- Building customer relationships
- Goal oriented
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Time management
Timeline
Special Services Associate
Home Depot
11.2023 - Current
Crew Trainer
McDonald's
07.2016 - 05.2018
Arts and Crafts Volunteer
Windsor Gardens North Long Beach
01.2014 - 01.2015
Associate of Science - Natural Sciences
Cerritos College