Madison Martinez
Riverside,CA
Summary
Accomplished Special Services Associate at The Home Depot, adept in customer service and money handling, significantly enhanced customer satisfaction and team performance. Skilled in Microsoft Office and training, demonstrated leadership by cross-training in multiple departments and resolving complex issues.
Overview
5
5
years of professional experience
Work History
Special Services Associate
The Home Depot
Riverside, CA
10.2021 - Current
- Handle challenging customer interaction's, promoting positive relationships and repeat business through excellent service
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner
- Organized training sessions for new hires on company policies and standards, boosting overall team performance.
- Cross trained in 5 other departments
Shift Lead
Raising Cane's
Riverside, CA
11.2019 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate - Kinesiology
Riverside City College
Riverside, CA04.2024
Skills
- Strong Organization
- Money Handling
- Customer Service
- Strong Communication and Interpersonal Skills
- Training and mentoring
- Microsoft office
Timeline
Special Services Associate
The Home Depot
10.2021 - Current
Shift Lead
Raising Cane's
11.2019 - 06.2021
Associate - Kinesiology
Riverside City College