DAYONNA RUCKER
South Holland,IL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Services Associate
Home Depot
Homewood, IL
10.2021 - Current
- Ensured compliance with applicable laws related to special services provision.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
Sales Associate
Kohls Department Store
Homewood, IL
08.2022 - 03.2023
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate Specialist
Bath & Body Works
Calumet City, IL
04.2021 - 10.2021
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Consistently met established sales goals while providing exceptional customer service.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
Crew Member
Wendy's
Hazel Crest, IL
03.2020 - 08.2020
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Education
Certificate - Certified Nursing Assistant
Scott School of Careers
Markham, IL06-2023
High School Diploma -
Thornwood Highschool
South Holland, IL06-2020
Some College (No Degree) - Biochemistry Pre-Med
Northern Illinois University
Dekalb, ILSkills
- Complaint Handling
- Client Service
- Strong Organization
- Customer Assistance
- Excellent Communication
- Exceeding Customer Expectations
- Team Collaboration
- Multitasking
Certification
- Illinois nurse aide registry June 2024 (CNA) Schooling at Scott School of Careers
- BLS Certification
Accomplishments
- Certificate of achievement through the Health Professions Recruitment and Exposure Program February 2019 University Of Chicago
Timeline
Sales Associate
Kohls Department Store
08.2022 - 03.2023
Special Services Associate
Home Depot
10.2021 - Current
Sales Associate Specialist
Bath & Body Works
04.2021 - 10.2021
Crew Member
Wendy's
03.2020 - 08.2020
Certificate - Certified Nursing Assistant
Scott School of Careers
High School Diploma -
Thornwood Highschool
Some College (No Degree) - Biochemistry Pre-Med
Northern Illinois University