William Cowle
Plano,TX
Overview
10
10
years of professional experience
Work History
Special Services Associate
The Home Depot Inc
03.2025 - Current
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
Cashier
Taco Shack
08.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Produce Associate
Walmart
08.2021 - 01.2023
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Sanitations Specialist
Tom Thumb
03.2020 - 08.2021
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
- Ensured quality control through meticulous documentation of sanitation practices and results.
- Removed trash and debris from work areas quickly to avoid accidents and maintain appearances.
- Maintained a clean and organized work environment, ensuring compliance with health codes and regulations.
Active Duty Soldier
US Army
10.2018 - 02.2020
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
Service Courtesy Clerk
Tom Thumb
11.2015 - 09.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Associate of Science - Information Systems Cybersecurity
Collin College
05-2025
Skills
- Strong organization
- Money handling
- Client service
- Complaint handling
Timeline
Special Services Associate
The Home Depot Inc
03.2025 - Current
Cashier
Taco Shack
08.2022 - 07.2024
Produce Associate
Walmart
08.2021 - 01.2023
Sanitations Specialist
Tom Thumb
03.2020 - 08.2021
Active Duty Soldier
US Army
10.2018 - 02.2020
Service Courtesy Clerk
Tom Thumb
11.2015 - 09.2018
Associate of Science - Information Systems Cybersecurity
Collin College