Shayra Ragsdale
Fort Benning,GA
Summary
Dynamic professional with a proven track record at Tegria, adept in customer service and software proficiency. Excelled in enhancing program effectiveness for the Department of Defence, significantly improving participant satisfaction. Skilled in troubleshooting and conflict resolution, demonstrating adaptability and critical thinking. Achieved commendable results in customer support and technical issue resolution, leveraging collaboration and attention to detail.
Overview
16
16
years of professional experience
Work History
CYPA Youth Program Assistant
Department Of Defence
01.2023 - Current
- Contributed to grant writing efforts to secure funding for future programs and initiatives.
- Supported program coordinator in the planning and execution of special events, including fundraisers and community outreach initiatives.
- Continuously assessed current programming needs, making adjustments to improve overall effectiveness and participant satisfaction.
- Evaluated overall program success through post-session surveys from participants and guardians alike.
MyChart Customer Support Specialist
Tegria
01.2021 - Current
- Assist patients with setting up and managing their MyChart accounts
- Educating patients about MyChart’s features and functionalities
- Troubleshooting complex technical issues
- Documenting every interaction and provided solutions for future reference
- Maintaining up-to-date knowledge of MyChart updates and healthcare regulations related to patient privacy
Customer Support
Tegria
01.2021 - 01.2023
- Delivered exceptional customer support by promptly addressing inquiries and providing comprehensive resolutions to technical challenges.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Streamlined communication channels for a more efficient customer support experience.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
Technical Support Specialist
Apple
01.2014 - 12.2017
- Troubleshoot issues with Apple devices such as iPhones, iPads, Macs, and accessories
- Assisting customers with software-related issues such as iOS updates, iCloud, and Apple ID problems
- Provided support for connectivity issues such as WiFi and Bluetooth
- Diagnose hardware problems and handle warranty and repair queries
- Maintaining up-to-date knowledge of Apple’s latest product launches, software updates, and features
Hostess/Cashier
Raising Canes
01.2009 - 12.2017
- Welcome guests with a can-do attitude
- Accurately input orders at the counter or drive-thru window into the POS system
- Process payments via cash, credit, or other payment methods
- Maintain cleanliness in the dining, kitchen, and restroom facilities according to OSHA and company policies
- Ensuring customer satisfaction by addressing customer concerns and problem solving
- Collaborate with Team Members to ensure a smooth workflow
- Stock and organize supplies as needed according to OSHA and company guidelines
Education
Certified Dental Assisting -
Sunrise School of Dental Assisting
Fayetteville, NC01.2012
Bachelor of Arts -
The University of Arizona Global Campus
Skills
- Customer Service
- Multitasking
- Time Management
- Conflict Resolution
- Adaptability
- Software Proficiency
- Microsoft Office
- POS Systems
- MyChart
- IOS Systems
- Troubleshooting
- Critical Thinking
- Collaboration
- Attention to Detail
- Active Listening
Timeline
CYPA Youth Program Assistant
Department Of Defence
01.2023 - Current
Customer Support
Tegria
01.2021 - 01.2023
MyChart Customer Support Specialist
Tegria
01.2021 - Current
Technical Support Specialist
Apple
01.2014 - 12.2017
Hostess/Cashier
Raising Canes
01.2009 - 12.2017
Certified Dental Assisting -
Sunrise School of Dental Assisting
Bachelor of Arts -
The University of Arizona Global Campus
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