Shaza Ibrahim
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Marks Home Care, enhancing patient care and coordinating healthcare services. Skilled in healthcare systems navigation and exceptional at multitasking, I've successfully improved client outcomes and increased customer satisfaction. Expert in team building and strategic planning, I bring a comprehensive approach to addressing complex needs.
Overview
5
5
years of professional experience
Work History
Home Care Coordinator
Marks Home Care
09.2024 - Current
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
- Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
- Developed personalized care plans to address individual patient needs and preferences.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
Marketing Assistant
Golden Age Company
07.2022 - Current
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
Social Worker Case Manager
Centers Plan Insurance Company
08.2019 - 09.2021
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
Education
Bochelor - Computer Scince
Computer Scince Canal Suiz University
Egypt 07.2008
Skills
- Healthcare systems navigation
- Case management experience
- Customer Service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Training and mentoring
- Patient education and counseling
- Team building
- Conflict Resolution
- Operations Management
- Professionalism
- Public Speaking
- Strategic Planning
- Multidisciplinary team collaboration
- Time management abilities
Languages
Arabic
Full Professional
Timeline
Home Care Coordinator
Marks Home Care
09.2024 - Current
Marketing Assistant
Golden Age Company
07.2022 - Current
Social Worker Case Manager
Centers Plan Insurance Company
08.2019 - 09.2021
Bochelor - Computer Scince
Computer Scince Canal Suiz University
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