Keila Colon
Rego Park
Summary
Spirited Dog Walker with hands-on experience walking dogs, providing ample time for restroom breaks and exercise. Driven to customize walks and services to meet clients' expectations and needs. High-energy with outstanding stamina needed to work with various types of dogs over long periods. Known for arriving early and ready to work.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Marks Home Care
01.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Dog Walker/Sitter
Independent
04.2023 - 09.2024
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
Customer Service Representative
Uni K Wax Center
10.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Duane Reade
09.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
English Literature - English Literature
Hunter College
New York, NY05.2024
Skills
- Reliability and punctuality
- Excellent communication
- Pet sitting
- Flexible schedule
- Patience and calmness
- Basic animal care
- Customer service
- Documentation and recordkeeping
- Empathy
- Problem-solving
- Attention to detail
- Customer communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dog Walker/Sitter
Independent
04.2023 - 09.2024
Home Health Aide
Marks Home Care
01.2021 - Current
Customer Service Representative
Uni K Wax Center
10.2020 - 06.2021
Cashier
Duane Reade
09.2019 - 10.2020
English Literature - English Literature
Hunter College
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