Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terra Mack

Cleveland,OH

Summary

Dynamic professional with a strong work ethic and attention to detail, previously at Metro Health Hospital, where I collaborated with infection control specialists to enhance cleaning protocols. Proven ability in record keeping and customer service, ensuring client satisfaction while implementing eco-friendly practices. Recognized for leadership and effective multitasking in fast-paced environments.

Diligent with solid background in both commercial and residential cleaning. Proven track record of maintaining high standards of cleanliness and attention to detail. Demonstrated ability to manage time effectively and work independently while displaying strong organizational skills and reliability.

People-oriented effectively working independently to source leads and capture business. Demonstrates skills in networking and prospecting potential contacts. Handling fast-paced work and building trust to cement relationships with consumers and drive engagement.

Overview

20
20
years of professional experience
15
15
years of post-secondary education

Work History

Home Health Aide

Blossom Home Heakth Care
04.2023 - 08.2023
  • Provided personal care assistance, including bathing, grooming, and meal preparation for clients.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Assisted clients with mobility and daily living activities, enhancing independence and comfort.
  • Maintained accurate documentation of client progress and care activities for compliance and continuity of care.

Deli Clerk

Daves Super Market
04.2023 - 08.2023
  • Assisted customers in selecting deli products, ensuring high levels of satisfaction and product knowledge.
  • Maintained cleanliness and organization of deli area, adhering to food safety regulations.
  • Operated slicers and other equipment, consistently following safety and operational guidelines.
  • Collaborated with team members to optimize inventory management and minimize waste.

Area Manager-Commercial Cleaner

Dream Klean Kleaning
01.2017 - Current
  • Assistant to CEO of company
  • Maintain open communication with clients to address any concerns or requests promptly per contract.
  • Efficiently clean and sanitize commercial spaces without compromising quality using time-saving strategies.

Lead EVS Technician

Metro Health Hospital Main Campus Glick
05.2023 - 11.2024

Demonstrated strong attention to detail when performing deep cleaning tasks in patient rooms or operating suites (Burn Unit, Bone Marrow Transplant Unit)

Collaborated with infection control specialists to implement best practices for preventing the spread of infectious diseases.

Maintained accurate records of cleaning performed, including dates, times, and areas cleaned

Scheduler

H&R Block Tax Svc
12.2020 - 04.2022
  • Developed and maintained project schedules using industry-specific software to optimize resource allocation.
  • Handled confidential personal files of clients.
  • Responsible for securely opening and closing offices in regional area.
  • Promoted within 2nd season with company as Associate Supervisor.

Education

Associate of Arts - Business

Southern New Hampshire University
Manchester, NH
01.2025 - Current

Medical Secretary -

Cleveland Inst of Dental And Medical Assts
Cleveland, OH
07.2007 - 10.2025

Associate of Arts -

Cuyahoga Community College Main Campus
Cleveland, OH
01.2005 - 08.2016

Bioscience Technolgy Phamaceutical Manufacturing Certification - Bioscience Technology

Cuyahoga Community College
Cleveland, OH
09.2010 - 11.2010

GED -

Max Hayes Adult Education
Cleveland, OH
08.2002 - 11.2002

Certificate of Nursing Assistant - Nursing

Max Hayes Adult Education
Cleveland, OH
02-2001

High School Diploma -

East Technical High
Cleveland, OH
08.1994 - 08.1997

Oncology Department - Internship Medical Secretary

Kaiser Permente Hospital
Cleveland Heights, OH
11.2007 - 01.2008

Medical Secretary - Internship- Scheduling Coordinator

Annie Carrie Home Care And Transportation
Cleveland, OH
02.2008 - 08.2008

Skills

  • Strong work ethic
  • Organizational growth
  • Multitasking proficiency
  • Reliability and punctuality
  • Eco-friendly cleaning practices
  • Record keeping
  • Confidentiality and discretion
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Documentation
  • Clerical support
  • Computer skills
  • Attention to detail
  • Team leadership
  • Decision-making
  • Verbal and written communication

Timeline

Associate of Arts - Business

Southern New Hampshire University
01.2025 - Current

Lead EVS Technician

Metro Health Hospital Main Campus Glick
05.2023 - 11.2024

Home Health Aide

Blossom Home Heakth Care
04.2023 - 08.2023

Deli Clerk

Daves Super Market
04.2023 - 08.2023

Scheduler

H&R Block Tax Svc
12.2020 - 04.2022

Area Manager-Commercial Cleaner

Dream Klean Kleaning
01.2017 - Current

Bioscience Technolgy Phamaceutical Manufacturing Certification - Bioscience Technology

Cuyahoga Community College
09.2010 - 11.2010

Medical Secretary - Internship- Scheduling Coordinator

Annie Carrie Home Care And Transportation
02.2008 - 08.2008

Oncology Department - Internship Medical Secretary

Kaiser Permente Hospital
11.2007 - 01.2008

Medical Secretary -

Cleveland Inst of Dental And Medical Assts
07.2007 - 10.2025

Associate of Arts -

Cuyahoga Community College Main Campus
01.2005 - 08.2016

GED -

Max Hayes Adult Education
08.2002 - 11.2002

High School Diploma -

East Technical High
08.1994 - 08.1997

Certificate of Nursing Assistant - Nursing

Max Hayes Adult Education
Terra Mack