Shazia Hassani
Flushing,NY
Summary
Results-driven Financial Center Manager with extensive leadership experience in private banking, branch operations, compliance oversight, and risk management. Achieved a 15-20% year-over-year reduction in errors through structured coaching and streamlined workflows, while conducting audits with zero exceptions. Focused on operational readiness and adherence to KYC/AML standards, ensuring regulatory compliance across all functions.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Financial Center Manager
Flagstar Private Bank (formerly L-Signature Private Bank)
Brooklyn, NY
08.2019 - Current
- Oversee full Financial Center operations with 100% compliance.
- Led teller/banker teams, achieving 15-20% reduction in errors YoY.
- Resolved escalated client issues, resulting in a 30% reduction in delays.
- Conduct monthly/quarterly audits with zero-exception results.
- Review daily operational reports with same-day discrepancy resolution.
- Streamlined workflows, which enhanced speed by 10-15%.
- Managed staffing and scheduling to enhance operational efficiency.
- Uphold federal, state, and local regulatory requirements with zero breaches.
- Supervised customer service standards and front-line staff.
- Supported wire transfers and specialized transactions to ensure accuracy.
- Lead special projects and reporting initiatives.
AVP Branch Service Manager
HSBC Bank
New York, NY
03.2007 - 08.2019
- Managed high-volume branch operations, ensuring seamless service delivery and operational efficiency.
- Managed escalated service issues to ensure timely resolution.
- Led hiring, scheduling, and performance evaluations to build a high-performing team aligned with branch objectives.
- Enhanced customer satisfaction through proactive engagement.
- Ensured strict KYC/AML compliance.
- Conducted preliminary fraud and loss investigations.
- Provided structured coaching to teller and platform staff.
- Directed audits, reconciliations, reporting, and security procedures.
- Coordinated client relationship management, escalating critical issues to senior stakeholders for timely resolution.
- Supported HSBC Bank risk reviews and control assessments across business operations.
- Awarded Operations of the Year (2014).
Teller
North Fork Bank
Queens, NY
06.2004 - 02.2007
- Executed daily teller operations to enhance customer service and operational efficiency.
- Performed teller operations daily at the bank branch to assist customers efficiently.
- Balanced cash drawer and verified currency against daily transaction records.
- Assisted in finalizing daily banking operations during closing procedures.
- Encouraged customers to explore and utilize available banking products and services.
- Processed customer deposits, withdrawals, and loan payments to facilitate seamless banking transactions for customers.
- Balanced cash drawer and verified currency to ensure accuracy and compliance with branch standards.
- Assisted customers with account inquiries, service requests, and basic banking forms.
Receptionist / Bookkeeper
Corona Auto Driving School
Corona, NY
09.2002 - 06.2004
- Managed client enrollment and scheduling to ensure smooth onboarding process.
- Maintained accurate daily, monthly, and annual accounting records for financial tracking.
- Assisted with daily office tasks to ensure efficient workflow.
- Schedule road test appointments for students at driving school.
- Welcomed students and visitors at the reception of the driving school.
- Registered new students and updated enrollment records.
- Coordinated road test appointments to optimize instructor availability and student access.
Education
Associates - Business Administration
LaGuardia Community College
Queens, NY 09.2008 - 08.2010
Skills
- KYC/AML compliance
- Fraud prevention
- Audit Governance
- Compliance Oversight
- Risk & Control Management
- Branch Operations
- Operational efficiency
- Leadership coaching
- Customer strategy
- Excel
- Microsoft Word
- PowerPoint
- Bilingual Communication
- Multilingual Support
Timeline
Financial Center Manager
Flagstar Private Bank (formerly L-Signature Private Bank)
08.2019 - Current
Associates - Business Administration
LaGuardia Community College
09.2008 - 08.2010
AVP Branch Service Manager
HSBC Bank
03.2007 - 08.2019
Teller
North Fork Bank
06.2004 - 02.2007
Receptionist / Bookkeeper
Corona Auto Driving School
09.2002 - 06.2004