Shazmia Jones
South Hill,VA
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
11
11
years of professional experience
Work History
Customers Experience Manager
The Home Depot Inc
South Hill
02.2024 - Current
- Monitored customer service performance metrics and set goals to improve response times and satisfaction levels.
- Drive safe behaviors, GET, Customer service, on-shelf availability, and sales.
- Sales floor engagement during both shifts (opening and closing).
- Personal Development
- Maintain store appearance standards
Coach
Wal-Mart
, USA
04.2017 - 02.2024
- Manage wages in areas of responsibility
- Build hiring plans and execute based on the business needs
- Teach and train associates in all aspects of the business
- Manage inventory flow
- Ensure associates are adhering to policies including dress code and attendance
- Always ensure all associates are working safely and understands the importance of safe work practices
- Knowledgeable about federal and state compliance guidelines, as well as, adhering to the stricter company compliance standards in all operations
Salesfloor Associate
Wal-Mart
South Hill, USA
09.2013 - 03.2017
- I started at Wal-Mart as a cashier
- I quickly took interest in doing more, so I became a lawn and garden associate
- My department manager trained me on her to stay busy and be productive
- She also taught me how to do her job
- I shortly promoted to a department manager and managed fabrics and crafts, stationary, and celebrations
- After improving that area, I took on paper, pets and chemicals
- Once I improved those areas, I became the deli department manager
- I accepted the challenge, learn, and improve that area
- Then I was asked if I was interested in doing more with the company
Education
High School Diploma -
Central High School
Victoria, VA05-2012
Skills
- Customer empathy
- Verbal and written communication
- Coaching
- Overseeing daily activities
- Safety processes and procedures
Timeline
Customers Experience Manager
The Home Depot Inc
02.2024 - Current
Coach
Wal-Mart
04.2017 - 02.2024
Salesfloor Associate
Wal-Mart
09.2013 - 03.2017
High School Diploma -
Central High School