Shea Austgen
Lockport,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for high productivity and multitasking abilities, with a commitment to achieving company goals and delivering a high quality product to clients. Passionate about continuous learning and skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
Work History
Results Management Representative
First Advantage
Lockport , Illinois
09.2024 - Current
- Prepare drug test results received from the lab for review by the Medical Review Officer
- Manually enter drug test results
- Data entry and process paperwork such as chain of custody forms
- Maintained confidentiality of sensitive information.
- Completed day-to-day duties accurately and efficiently.
- Reviewed completed work to verify consistency, quality, and conformance.
MRO Support Supervisor
First Advantage
Lockport , Illinois
04.2022 - 09.2024
- Managed day-to-day operations of the Support department, coordinating workload among employees.
- Maintained detailed records of daily operations, including employee attendance, work schedules, customer inquiries and resolutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Conducted regular meetings with Support team to ensure effective communication and collaboration between teams.
- Provided on-the-job coaching and guidance to support staff members as needed.
- Identified opportunities for process optimization, helping streamline operations within the department.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Interacted directly with customers via phone or email when necessary, resolving any queries they may have quickly.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
MRO Support Specialist
First Advantage
Bolingbrook, Illinois
01.2021 - 04.2022
- Effectively trained in all areas of the department to be able to work in all areas. This includes: Medical Questions, RX, RMG, Donor Callers, and Quality Control teams.
- Multitasked and worked in all areas of the department
- Worked the WIP report daily to ensure results were followed up on in a timely manner
- Trained employees on tasks when needed
- Completed day-to-day duties accurately and efficiently.
- Reviewed completed work to verify consistency, quality, and conformance.
Results Management Representative
First Advantage
Bolingbrook, Illinois
09.2012 - 01.2021
- Prepared results received from the lab for review by the Medical Review Officer
- Manually entered drug test results
- Data entry and processed paperwork such as chain of custody forms
- Completed day-to-day duties accurately and efficiently.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained confidentiality of sensitive infirmation
CCF Recovery Specialist
First Advantage
Bolingbrook , Illinois
03.2012 - 09.2012
- Data entry and processed chain of custody forms
- Requested chain of custody forms from collection sites
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information.
Education
Associate of Applied Science - Medical Administrative Assistant
Joliet Junior College
Joliet, IL05-2011
High School Diploma -
Lockport Township High School
Lockport , Illinois06-2002
Skills
- Time management
- Professional and courteous
- Analytical skills
- Organizational skills
- Positive attitude
- Multitasking capacity
- Professional demeanor
- Computer skills
- Attention to detail
- Task prioritization
- Ability to type 76 wpm
Timeline
Results Management Representative
First Advantage
09.2024 - Current
MRO Support Supervisor
First Advantage
04.2022 - 09.2024
MRO Support Specialist
First Advantage
01.2021 - 04.2022
Results Management Representative
First Advantage
09.2012 - 01.2021
CCF Recovery Specialist
First Advantage
03.2012 - 09.2012
Associate of Applied Science - Medical Administrative Assistant
Joliet Junior College
High School Diploma -
Lockport Township High School
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