Shea Campbell
Cedar Rapids,IA
Summary
Enthusiastic and reliable professional takes pride in providing excellent service. Maintains focus and positive attitude in high-stress environments, quickly adapting to changing circumstances and providing attention to detail under pressure.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Whiskey River Grill
05.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Intern Trainee
Federal Public Defender's Office
02.2023 - 05.2023
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Sorted and organized files, and reports.
- Collected, arranged, and input information into database system.
- Completed research and summarized the information neatly.
- Met with clients to ensuring satisfaction of representation.
Education
Associate of Applied Science - Paralegal Studies
Kirkwood Community College
Cedar Rapids, IA09.2024
Skills
- Courteous Phone Demeanor
- Proficient with Microsoft Word, Excel, and PowerPoint
- Detail Oriented
- Organization
- Memory retention
- Strong Work Ethic
- Reliable and Responsible
- Adaptable and Flexible
- Cool Under Pressure
- Time Management
Timeline
Intern Trainee
Federal Public Defender's Office
02.2023 - 05.2023
Restaurant Server
Whiskey River Grill
05.2021 - Current
Associate of Applied Science - Paralegal Studies
Kirkwood Community College
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