Shea Carey
Carlisle,IA
Summary
Proven Unit Clerk/Clinic Tech at Broadlawns Medical Center, adept in HIPAA compliance and patient care, enhanced patient scheduling efficiency and fostered trust through compassionate service. Demonstrated collaboration and teamwork, significantly improving patient experience and operational workflows. Skilled in medical terminology and vital signs monitoring, contributing to high-quality healthcare delivery.
Overview
16
16
years of professional experience
Work History
Unit Clerk/Clinic Tech
Broadlawns Medical Center
2016.11 - Current
- Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Acted as a liaison between patients and their healthcare providers, ensuring accurate communication of medical information and treatment plans.
- Monitored vital signs regularly to track patient progress and respond promptly to any changes or abnormalities.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
- Answered phone calls and messages for 9 physician in the Pain Management Center, scheduling appointments, and handling patient inquiries.
Residential Coordinator
Optimae Life Services
2012.05 - 2016.10
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Donor Center Technician
Lifeserve Blood Center
2008.03 - 2012.05
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Assisted in achieving center goals by successfully processing a high volume of donors daily.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Certificate - Phlebotomy
Des Moines Area Community College
Ankeny, IA02.2008
High School Diploma -
North High School
Des Moines, IA05.2007
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical Terminology
- Patient Scheduling
- Collaboration and Teamwork
- Vital signs monitoring
- Patient Care
- Patient Charting
Timeline
Unit Clerk/Clinic Tech
Broadlawns Medical Center
2016.11 - Current
Residential Coordinator
Optimae Life Services
2012.05 - 2016.10
Donor Center Technician
Lifeserve Blood Center
2008.03 - 2012.05
Certificate - Phlebotomy
Des Moines Area Community College
High School Diploma -
North High School
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