Summary
Overview
Work History
Education
Skills
Timeline
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Shea Cook

Surprise,AZ

Summary

Dedicated and results-driven Human Resources professional with over three years of hands-on experience in HR operations, policy enforcement, and employee relations. Proven ability to effectively manage diverse HR functions, from facilitating onboarding and training programs to ensuring compliance with state and federal regulations. Skilled in building and maintaining HRIS systems, conducting payroll functions, and administering benefits with meticulous attention to detail. Adept at fostering positive employee experiences through proactive communication and support. Trusted as the primary point of contact for both team members and managers, demonstrating strong interpersonal and problem-solving skills. Committed to continuous learning and development, with a passion for cultivating leadership excellence within organizations.

Overview

5
5
years of professional experience

Work History

People Support Specialist

Salad And Go
09.2023 - Current
  • Routinely configure, test, and deploy new modules within Workday, ensuring seamless integration and optimal functionality to meet evolving organizational needs.
  • Ensure accurate entry of new hires into all systems and seamless synchronization of their information across platforms to facilitate smooth onboarding and operational efficiency.
  • Utilize report generation to manage employee records effectively, ensuring data integrity and accuracy for optimal HR operations.
  • Manage the HR help desk and respond to all inquiries within a 24-hour timeframe to uphold high standards of customer service and support.

Senior Human Resources Associate

HelloFresh
09.2022 - 05.2023
  • Managed the HR systems for a workforce exceeding 2,000 employees by overseeing transitions across job roles, compensation, attendance, and leave of absence requests.
  • Effectively managed employee relation concerns and supported HR business partners with investigations as needed.
  • Provided coaching and development support to managers, empowering them to enhance their leadership skills and effectively manage their teams.
  • Served as the primary liaison for all HR-related inquiries, providing comprehensive support and guidance to employees and key stakeholders.

Human Resources Associate

HelloFresh
11.2021 - 09.2022
  • Facilitated and led onboarding and orientation sessions for sizable cohorts of new hires, ensuring a smooth integration into the organization.
  • Managed various projects aimed at improving HR operations and efficiency, including the development of Standard Operating Procedures (SOPs) to streamline processes and ensure consistency in practices across the organization.
  • Ensured the accuracy of payroll processing by verifying and submitting timekeeping information by cross-checking records, resolving discrepancies, and adhering to deadlines.

HR Expert

Target
05.2021 - 11.2021
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, and scheduling interviews.
  • Conducted new employee onboarding and provided ongoing orientation training.

Guest Advocate

Target
04.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Trained new employees on customer service, POS systems, and store policies.

Reservation Agent (Call Center)

PetSmart
05.2019 - 10.2019
  • Answered inbound calls and developed friendly rapport while answering questions, making recommendations, and leading conversations to bookings.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Education

Bachelor Of Arts - Psychology

Arizona State University

Skills

  • HR Operations Management
  • Compliance Expertise
  • HRIS Administration (Workday & ADP Workforce Now)
  • Onboarding & Orientation
  • Employee Relations
  • Training & Development
  • Policy Enforcement
  • Payroll Administration
  • SOP Development
  • Interpersonal Skills

Timeline

People Support Specialist

Salad And Go
09.2023 - Current

Senior Human Resources Associate

HelloFresh
09.2022 - 05.2023

Human Resources Associate

HelloFresh
11.2021 - 09.2022

HR Expert

Target
05.2021 - 11.2021

Guest Advocate

Target
04.2020 - 11.2021

Reservation Agent (Call Center)

PetSmart
05.2019 - 10.2019

Bachelor Of Arts - Psychology

Arizona State University
Shea Cook