Dominique Drane

• Prioritize building interpersonal skills such as empathy, emotional intelligence and listening to actively support employees and team members while providing personalized guidance.
• Independently organize daily work activities by identifying potential challenges, researching creative resolutions, and fostering a collaborative learning environment.
• Conduct training for new presenters in New Hire Orientation while creating personalized development and coordinating updated material, assemble schedules for presenters, and provide constructive feedback for delivery methods.
• Conduct phone shadow sessions for Leadership, Compensation teams, People Business Partners, new hires, and Employee Relations teams while navigating systems such as Workday, Interact, Monsterboard, and more while providing optimized and customized resolutions to team members.
• Flexible to adapt shifting work demands and support critical programs, including Crisis Management, while maintaining support as a subject matter expert in my primary role.

• Provided comprehensive support through generated thorough resolution responses to employees regarding inquiries around policies and procedures such as benefits, pay, stock, time away request and more to support my team and team members.
• Multitasked utilizing HR systems (such as Sugar, Merlin, Kronos and ADP) to aid in response to employees inquiries.
• Analyzed and research complex employee concerns while partnering with leadership to enhance the employee experience.
• Handled employee’s confidential information with discretion while partnering with cross-functional HR teams to resolve employee concerns through communication platforms such as - Apple Chat and Slack- fostering a collaborative work environment.
• Assisted with projects such as Milestone Awards to help support the business restructuring efforts in response to COVID-19.

• Designed and facilitated training to support the Employee Experience teams while ensuring content and global alignment in (ILT/VLT).
• Adapted training in real time based on learner comprehension ensuring concepts were clear while ensuring effective time management and adherence to schedules.
• Collaborated with global stakeholders regarding change initiatives to align on global processes to create a streamlined global experience.
• Managed, communicated and coordinated ongoing projects (Building People Support ER Skilling modules, Coordinated Global module merge validation, Communicated content updates) in Wrike, provided strategic direction to trainers, and supported implementation of contingency planning.
• Developed and analyzed quality assurance (QA) reports, translating insights into actionable recommendations for performance optimization globally and communicating to executive-level leadership trends on case support.
• Partnered with Management and Stakeholders to ensure seamless onboarding of new hires with systems access, training plan, and structured schedules in place.

• Collaborated with HR People Team to align policies post-merger with companies new structure-Office Location Change Policy, Individual Development Plan (IDP), and Change Form
• Restructured over 700 employee files into one main filing system Dropbox post merger
• Maintained and processed policies inclusive of Exit Separation which required a sense of urgency and communicated policy approvals
• Utilized Paylocity HRIS to complete employment verifications and submitted unemployment claims
• Developed canned responses and provided guidance to employees through the HR ‘People Questions’ ticket system
• Fostered team work environment and contributed to employee engagement initiatives through continuous communication and events

Double Masters Degrees- Master of Science in Management and Masters of Science in Conflict Management

• Honoree of Sigma Beta Delta
• President's Award for Outstanding Academic Achievement
• Summa Cum Laude