Summary
Overview
Work History
Education
Skills
Cheerleading
Timeline
Generic

Shea Ferreira

Schenectady,NY

Summary

Dedicated professional with a proven track record of enhancing customer satisfaction at Texas Roadhouse through effective time management and exceptional patience. Expert in schedule management and housekeeping, demonstrating a strong work ethic and reliability. Achieved significant improvements in operational efficiency by leveraging both hard and soft skills.

Overview

6
6
years of professional experience

Work History

Babysitter

Family Members
09.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Front Desk Receptionist

Tri-City Tennis
07.2023 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Host

Texas Roadhouse
07.2021 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

No Degree - Business Administration

Elmira College
Elmira, NY
06.2026

High School Diploma -

Mohonasen Senior High School
Schenectady, NY
06.2022

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Following Directions
  • Reliability and punctuality
  • Housekeeping
  • Schedule Management

Cheerleading

I have been a competitive cheerleader for 14 years, I am currently a student athlete competing at a college level as well as coaching teams, clinics, and private lessons as well on my free time. 

Timeline

Front Desk Receptionist

Tri-City Tennis
07.2023 - 12.2023

Host

Texas Roadhouse
07.2021 - 01.2023

Babysitter

Family Members
09.2018 - Current

No Degree - Business Administration

Elmira College

High School Diploma -

Mohonasen Senior High School

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Shea Ferreira