Shea Heelan
Portsmouth
Summary
I excel in problem solving and team leadership, and am skilled in enhancing experiences, interactions, and satisfaction with customers. Through effective communication, active listening, and carefully planning I succeed in fostering positive relationships and managing high-pressure situations, while simultaneously contributing to seamless operations and memorable experiences. I consider myself to be outgoing and personable, and able to quickly build strong customer relationships to deliver excellent service. I put others needs first and am extremely considerate and thoughtful with my actions, while remaining passionate and hard working. I strive to get things done quickly and efficiently with importance stressed on the comfort and happiness of those around me. I am always an open and positive communicator that takes a calm and level headed approach to managing routine needs and meeting special challenges. I have no trouble swiftly adapting to large changes or alterations in a routine, and am able to easily recover from any deviation of pattern in tasks.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Whalebonecreative
Elon, NC
05.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory levels through regular stock checks and replenishment.
- Operated systems for efficient transaction processing
- Maintained a clean and organized sales floor to enhance customer experience.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
Camp Counselor
The Aquidneck Club
06.2023 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camps core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Established lasting connections with campers families through consistent communication regarding progress and achievements during their time at camp, leading to babysitting for those families and their friends outside of work.
Restaurant Hostess/Restaurant Busser
Midtown Oyster Bar
06.2022 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations while managing multiple tasks simultaneously and maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Restaurant Hostess/Restaurant Busser
The Black Pearl Grill
05.2021 - 09.2021
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations while managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Retail Sales Coordinator
Billabong
08.2020 - 09.2020
- Coordinated, organized, and executed a sample sale event.
- Involved in marketing initiatives to generate awareness within the community.
- Aided in coordinating a team to execute all the sales from the days of the event.
- Enhanced customer satisfaction through attentive service and product recommendations.
- Boosted sales performance by implementing effective visual merchandising strategies.
- Managed cash registers accurately.
- Collaborated with store management to create eye-catching promotional displays.
- Maintained a clean, attractive store environment that facilitated positive customer experiences.
Education
No Degree - Nursing
Elon University
Elon, NC 08.2024 - 03.2026
Skills
- Problem-solving
- Time management
- Positive engagement
- Customer satisfaction/inquiries
- Phone inquiries
- Effective communication
- Creative mindset
- Planning and scheduling
- Performance improvement
- Multitasking and organization
- Reliable team player
- Supporting personal needs
- Inventory management
- Leadership skills
- Safety protocols
- Conflict resolution
- Team collaboration
Certification
- CPR and safety certification- 2023 and 2024
References
- Caroline Fallon: cfallon00@yahoo.com- Black Pearl and Midtown Oyster Bar general manager (boss)
- Jordan Siniscalchi: jsiniscalchi@aquidneckclub.com- Camp Aquidneck director of recreation (boss)
- John Heelan: jheelan2@gmail.cm- Sales associate and Business owner (father)
Timeline
Retail Sales Associate
Whalebonecreative
05.2025 - Current
No Degree - Nursing
Elon University
08.2024 - 03.2026
Camp Counselor
The Aquidneck Club
06.2023 - 08.2024
Restaurant Hostess/Restaurant Busser
Midtown Oyster Bar
06.2022 - 09.2022
Restaurant Hostess/Restaurant Busser
The Black Pearl Grill
05.2021 - 09.2021
Retail Sales Coordinator
Billabong
08.2020 - 09.2020