Shea Kaplan
Felton,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Starbucks
10.2016 - 12.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented procedures and interventions to reduce on the job stress.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues both technical and mechanical.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and ensured a healthy and respectful work environment for all employees
- Managed and deescalated disruptive behavior in customers and employees.
Assistant Manager
Which Wich Superior Sandwiches
03.2014 - 12.2016
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned schedules and delegated assignments to meet coverage and service demands.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ03.2024
Skills
Microsoft Excel & SPSS experience
Schedule development
Idea Development and Brainstorming
Training and mentoring
Employee Motivation
Data Analysis
MS Office
Team Management
De-escalation
Research
Multitasking
Behavioral Intervention
Timeline
Supervisor
Starbucks
10.2016 - 12.2023
Assistant Manager
Which Wich Superior Sandwiches
03.2014 - 12.2016
Bachelor of Science - Psychology
Arizona State University
Similar Profiles
Devon PattersonDevon Patterson
Barista Trainer at StarbucksBarista Trainer at Starbucks
Tyler BurgartTyler Burgart
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Taylor ArcandTaylor Arcand
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Katherine HareKatherine Hare
Customer Service Representative at Pebble Beach ResortsCustomer Service Representative at Pebble Beach Resorts