Shea Keelan
Lincoln,NE
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
Scooters Coffee Shop
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Bagels And Joe
11.2022 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Followed exact recipes for mixing and preparing beverage and food items.
Sales Advisor
Jet Splash Car Wash
11.2023 - 07.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Set and achieved company defined sales goals.
Education
Lincoln East High School
Lincoln, NE05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Exceptional customer service
- Opening and closing duties
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Food preparation
Timeline
Barista
Scooters Coffee Shop
07.2024 - Current
Sales Advisor
Jet Splash Car Wash
11.2023 - 07.2024
Barista
Bagels And Joe
11.2022 - 11.2024
Lincoln East High School
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