Shea Keith
Hogansville,GA
Summary
Meticulous and organized Business Administration professional with 7+ years experience in Customer Relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Business/Team goals.
Overview
8
8
years of professional experience
Work History
Universal Banker
BB&T Bank
La Grange, GA
03.2016 - 11.2021
- Provided high level of customer service through friendly approach, strong professionalism, and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners
- Executed customer transactions, including deposits, withdrawals, money orders, and checks.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Universal Banker Teller
PNC Bank
La Grange, GA
11.2021 - 11.2022
- Upheld strict financial controls by keeping funds secure.
- Crosssold banking products and services to meet individual customer needs and boost revenue growth.
- Contributed to branch success through active participation in sales initiatives and promotional events.
- Educated customers on various banking options, empowering them to make informed financial decisions.
- Assisted clients with account management tasks, resulting in higher levels of customer loyalty.
- Conducted financial assessments to determine eligibility for loans, credit cards, and other financial products.
Inventory Control Specialist
JBH Transport And Logistics
01.2023 - 08.2024
- Oversaw inventory control processes and operations
- Performance in SAP
- Coordinated with vendors and company personnel to facilitate purchases
- Maintained accurate records of all incoming and outgoing shipments using computerized tracking systems
- Conducted training sessions for users on use of SAP systems and explained processes related to their job roles
- Liaised with suppliers to ensure timely delivery of goods in accordance with purchase orders
- Coordinated with purchasing team to ensure that all necessary materials are available when needed
- Identified and resolved discrepancies in inventory counts
- Provided support during internal audits by providing documentation related to inventory transactions.
Dental Receptionist
American Dental Of LaGrange
313 Mooty Bridge RD Lagrange GA 30240
10.2023 - 04.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Education
Callaway High School
Hogansville, GAWest Georgia Technical College
La Grange, GASkills
- Developing Customer Relationships
- Account Servicing
- Strong interpersonal skills
- Forward-thinking
- Inventory Monitoring
- Records Management
- Discrepancy Resolution
- Database Updating
- Inventory Control
- Customer Service
- Loss Prevention
- Sales Goals
- Error Adjustments
- Cycle Counts
- Shortage Reports
- Sales Planning
Roles And Responsibilities
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Coordinated with vendors and company personnel to facilitate purchases.
- Maintained accurate records of all incoming and outgoing shipments using computerized tracking systems.
- Conducted training sessions for users on use of SAP systems and explained processes related to their job roles.
- Liaised with suppliers to ensure timely delivery of goods in accordance with purchase orders.
- Coordinated with purchasing team to ensure that all necessary materials are available when needed.
- Identified and resolved discrepancies in inventory
- Engaged with customers to effectively build rapport as well as deliver a high level of assistance by locating the products and services that best met their needs
- Worked with a branch team to collaboratively reach targets, consistently meeting or exceeding personal goals
- Identified sales opportunities and referred retail and small business clients to financial partners within the corporation
- Managed relationships with internal and external branch partners such as ADP, closing attorneys, CPA
- Upheld strict financial controls by keeping funds secure
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners
- Executed customer transactions, including deposits, withdrawals, money orders and checks
References
References available upon request
Timeline
Dental Receptionist
American Dental Of LaGrange
10.2023 - 04.2024
Inventory Control Specialist
JBH Transport And Logistics
01.2023 - 08.2024
Universal Banker Teller
PNC Bank
11.2021 - 11.2022
Universal Banker
BB&T Bank
03.2016 - 11.2021
Callaway High School
West Georgia Technical College