Business Operations and Technical Support professional with 10+ years of experience driving process improvement, customer success, compliance, training, and enterprise software support. Skilled at analyzing complex issues, managing cross-functional initiatives, and translating technical information into actionable business solutions. Proven ability to improve operational efficiency, support software adoption, and deliver results in fast-paced, highly regulated environments.
Application support
Technical troubleshooting
Incident management
Data recovery
Software debugging
Cybersecurity best practices
Training and mentoring
Customer success management
Process improvement
Technical fault tracking
Support case resolution
Debugging
System administration
Managed trust and estate administration as a legal fiduciary, overseeing accounting, tax coordination, and financial reconciliation. Streamlined administrative processes to enhance operational efficiency and workflow management.
Certified Trustee Fiduciary, 2024
Senior Technical Support and Customer Success professional with 10+ years of experience supporting enterprise software, security, and compliance-focused environments.
Customer Success Management • Technical Troubleshooting • Training & Enablement • Business Operations & Process Improvement • Stakeholder Collaboration