Shea MacDonald
Brewster,MA
Summary
Detail-oriented early-career professional with experience in hospitality and retail. Skilled in customer service, organization, and multitasking, with a strong focus on smooth daily operations and accurate task execution.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Mahoney's Atlantic Grill
Orleans, MA
08.2026 - Current
- Managed reservations, seating arrangements, and guest information to optimize guest experience and streamline daily restaurant operations.
- Communicated professionally with guests in person and over the phone, addressing questions and concerns to enhance customer satisfaction.
- Coordinated guest flow and prioritized tasks in a fast-paced environment while maintaining accuracy and organization.
- Collaborated with team members to resolve issues and adapt to changing needs, ensuring seamless daily operations.
Retail Sales Associate
Cape Cod Beach Chair Company
Harwich, Massachusetts
06.2022 - Current
- Communicated professionally with customers in person and over the phone, answering questions, addressing concerns, and providing helpful support.
- Identified customer needs and resolved issues promptly to ensure a positive experience.
- Managed daily responsibilities to ensure accuracy and organization in operations.
- Prioritized tasks and coordinated responsibilities to facilitate smooth daily operations.
- Researched trends, developed creative content ideas, and collaborated with design and video teams to support social media initiatives.
- Monitored company social media platforms to enhance engagement and ensure consistent communication.
Retail Sales Associate
Hayden Sports
Durham, New Hampshire
10.2023 - 05.2026
- Communicated professionally with customers to answer questions and provide tailored assistance, enhancing customer satisfaction.
- Processed sales transactions accurately using point-of-sale systems and followed cash-handling procedures.
- Resolved customer concerns using problem-solving and interpersonal skills, fostering a positive shopping experience.
- Organized and maintained inventory to ensure optimal stock levels and easy access for customers.
Education
Bachelor of Arts - Psychology
University of New Hampshire
NH06-2026
Skills
- Customer service skills
- Communication skills
- Attention to Detail & Accuracy
- Multitasking & Prioritization
- Organization and Time Management
- Administrative coordination
- Conflict resolution
- Active listening skills
Timeline
Restaurant Hostess
Mahoney's Atlantic Grill
08.2026 - Current
Retail Sales Associate
Hayden Sports
10.2023 - 05.2026
Retail Sales Associate
Cape Cod Beach Chair Company
06.2022 - Current
Bachelor of Arts - Psychology
University of New Hampshire