Commercial insurance professional with 3+ years of experience in wholesale account management servicing within workers compensation, inland/ ocean marine lines. Experienced in managing full renewal lifecycles, supporting new business production, and building agency and carrier relationships in a fast-paced environment. Proven ability to improve retention performance, generate new business, and maintain accurate policy and exposure data across multiple accounts.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Associate - Wholesale division VFIB
Philadelphia Insurance Companies
Bala
07.2023 - Current
Manage day-to-day service needs and renewal timelines for a portfolio of commercial insurance accounts specializing in workers compensation, inland/ ocean marine coverage.
Improved renewal retention rate from 75% target to 78% through proactive account management and timely renewal execution.
Coordinate with brokers, underwriters, and internal teams to structure renewal terms and support strong account retention outcomes
Track renewal pipeline activity across multiple accounts in a fast-paced environment to ensure timely processing and policy continuity
Review accounts prior to renewal, identify remarketing opportunities, and prepare submissions for alternative markets when appropriate
Generated $116K in new business from January to present, in addition to core renewal responsibilities.
Pre-qualify new business submissions by evaluating exposure, payroll, loss history coverage needs, and market appetite.
Maintain accurate policy and account data for new and renewal commercial accounts within internal systems, ensuring data integrity across the policy lifecycle
Process endorsements, policy changes, final premium audits, certificates of insurance, and client documentation requests in a timely manner
Review final premium audits and collaborate with retail agents to ensure carriers receive complete and accurate exposure and payroll information
Marketing Intern
Philadelphia Insurance Companies
Bala
06.2022 - 05.2023
Supported marketing and production teams by conducting outbound outreach to prospective commercial insurance agencies and clients to generate new business opportunities.
Built and maintained lead lists to support pipeline development.
Gained exposure to commercial insurance sales processes, including lead generation, broker communication, and account development strategy.
Summer Associate
Philadelphia Insurance Companies
Bala
06.2021 - 08.2021
Supported the Marketing team in driving new business development and renewal retention efforts across commercial insurance products.
Participated in agent and broker meetings to gain exposure to relationship management, account development, and insurance sales strategy.
Analyzed account data including Ex-dates and policy information to support marketing and underwriting workflow decisions.
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